Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Do you have the printer cable?
Yes I have already tried that
Can I help you remotely?
No I just need to know do I need to buy another wireless router because it won't connect with my Bt home hub
One question, have you tried to setup the printer via HP Software installation and it failed?
Yes I tried that and it worked off the usb cable but I can't connect wirelessly
In that case, router needs to be changed. What is the encryption type in the router?
sorry don't know
I think you may try by changing router's encryption type to WPA
If that too fails, get a new router
Authentication type WPA-PSK what ever that means
Ok, that means you should get a new router. It should not give any issues with this auth type.
so are you saying that I need a another router for my printer
Any further questions or ready to finish?
No thanks finish
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