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Ask Michelle Your Own Question
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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We have a Kodak printer ESPC315 we have changed the black ink

Customer Question

We have a Kodak printer ESPC315 we have changed the black ink and the colour. The printer is printing in colour but not in black.
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.

michelleclive :

Hi, My Name is ***** ***** i will be assisting you

michelleclive :

please let me know that was the printer printing black with the old cartridges or the problem came up only after replacing with new cartridges

JACUSTOMER-cw2zwbm8- :

we tried to print but, failed so we got new cartridge but the printer says the ink is still empty

michelleclive :

ok

michelleclive :

please try the below

michelleclive :

take out print cartridge and turn off printer

michelleclive :

now with a cotton swab and little alcohol clean the nozzles on cartridge and printhead

michelleclive :

once done turn on printer and reinsert cartridge and try a print

JACUSTOMER-cw2zwbm8- :

Printed a copy but of poor colour with faded black

JACUSTOMER-cw2zwbm8- :

Not given a solution

michelleclive :

let me know the status once done

michelleclive :

please follow the below steps

michelleclive :

  1. Press Home on the printer control panel.

  2. Press the down arrow button until Maintenance is selected, then press OK.

  3. Press the down arrow until Clean Printhead is selected, then press OK.

michelleclive :

once done try a print and let me know

JACUSTOMER-cw2zwbm8- :

No result