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Windowspcfix
Windowspcfix, Consultant
Category: Printers
Satisfied Customers: 6598
Experience:  It Consultant
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My Canon LBP5100 laser printer will print lovely pictures but

Resolved Question:

My Canon LBP5100 laser printer will print lovely pictures but no text
Submitted: 3 years ago.
Category: Printers
Expert:  Windowspcfix replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

So you cant print any text at all

When you try and print text dose the printer print but its just a blank page ?
Customer: replied 3 years ago.

Yes, the printer prints but text only is blank - any picture only prints well but any document with pictures and text prints the pictures only but not any text - regards ***** *****

Expert:  Windowspcfix replied 3 years ago.
Thanks

can I remote on and have a look

I can send you a link to connect

Cheers James
Customer: replied 3 years ago.

James - the laser printer is not currently set as the default printer as I use another one daily - do I need to set the laser printer as the default?

Expert:  Windowspcfix replied 3 years ago.
Yes i would like to do a test

Please set it as the default printer then let me know
Customer: replied 3 years ago.

Now set as default printer

Expert:  Windowspcfix replied 3 years ago.
Ok Type some text in a File and then change the colur of the text to blue or Red and print it and let me know
Customer: replied 3 years ago.

Hi James - I typed a document in word in red and blue but the laser printer would not print it at all - I then printed a jpeg photo that was on my desktop and it printed beautifully

Expert:  Windowspcfix replied 3 years ago.
Ok can i remote on and have a look i can send you a link to connect
Customer: replied 3 years ago.

Hello James - yes that's fine but I should mention my laptop is a mac if this makes any difference

Expert:  Windowspcfix replied 3 years ago.
No thats Fine

Here are the Details to Connect

Click the Link below

http://www.teamviewer.com/hi/download/mac.aspx


Then on the Teamviewer Website Click the green download button this will download Teamviewer follow the on screen instructions to Install.

Once Installed It will open

When open On the Left you will see

USER ID
PASSWORD

Post those Details back here

Cheers James
Customer: replied 3 years ago.

Hi James


 


User id - ***** *****


password ***** amelia2012


 


Regards ***** *****

Expert:  Windowspcfix replied 3 years ago.
These are the teamviewer details ?

They should be numbers


http://www.teamviewer.com/hi/download/mac.aspx


Then on the Teamviewer Website Click the green download button this will download Teamviewer follow the on screen instructions to Install.

Once Installed It will open

When open On the Left you will see

USER ID
PASSWORD

Post those Details back here
Customer: replied 3 years ago.

Hi James - sorry:


 


id - 494 206 470


pw - 9x25bk

Expert:  Windowspcfix replied 3 years ago.
come back when you have time
Customer: replied 3 years ago.

Hi James - out of meeting

Expert:  Windowspcfix replied 3 years ago.
Thanks

send teamviewer Details please
Customer: replied 3 years ago.

Details as above

Expert:  Windowspcfix replied 3 years ago.
Connected
Expert:  Windowspcfix replied 3 years ago.
Connected
Expert:  Windowspcfix replied 3 years ago.
Remote fix Cheers James
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