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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4677
Experience:  B.Sc. Computer Science with Honors
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when trying to print message comes up Print Error There

Customer Question

when trying to print message comes up

Print Error

There was a problem printing,most likely caused by a pop-up blocker.
Please click Try Again.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.

Michelle :


Hello. My name is Michelle and I will be assisting you today.

Michelle :

Let me know when you are ready.

JACUSTOMER-cucv11dw- :

i am ready now

Michelle :

how is the printer connected to the computer usb or wireless

JACUSTOMER-cucv11dw- :

usb

Michelle :

what popup blocker is blocking the print job

JACUSTOMER-cucv11dw- :

i have no idea

Michelle :

i have 2 options for you.

Michelle :

if you want we can continue with this chat and i will give you steps to follow that might take a longer time to get the problem addressed and fixed.

Michelle :

second option is i can remote access to your computer and fix the problem right in front of you which will save time and we can identify the problem and fix it in a much lesser time.

JACUSTOMER-cucv11dw- :

ok

Michelle :

let me know what would you like to opt for.

JACUSTOMER-cucv11dw- :

second option please

Michelle :

ok

Michelle :

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if you are not able to connect or have any problem connecting to the remote

Michelle :

are you there?

JACUSTOMER-cucv11dw- :

waited too long to join session.

Michelle :

Please remember rating is only required when we are finished working on the issue and use the reply to expert button to continue the conversation further.

Michelle :

if you are not able to join the session we will try other option

Michelle :

click on the link and install teamviewer

Michelle :

let me know the 9 digit code you will see on the teamviewer and the 4 digit password

Michelle :

we will be connected

JACUSTOMER-cucv11dw- :

as my wife's carer i have to go out on business.can we continue later ?

Michelle :

ok

JACUSTOMER-cucv11dw- :

if needed my phone number is *********** /p>

Michelle :

you can reply me from justanswer email when you are back.

JACUSTOMER-cucv11dw- :

now back home

JACUSTOMER-cucv11dw- :

when will expert be back online ?

JACUSTOMER-cucv11dw- :

can we commence where we left off

Expert:  Michelle replied 2 years ago.
please let me know what time you will be online so that i can continue assisting you further
Expert:  Michelle replied 2 years ago.
please let me know what time you will be online so that i can continue assisting you further

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