Hello. My name is Michelle and I will be assisting you today.
Let me know when you are ready.
i am ready now
how is the printer connected to the computer usb or wireless
what popup blocker is blocking the print job
i have no idea
i have 2 options for you.
if you want we can continue with this chat and i will give you steps to follow that might take a longer time to get the problem addressed and fixed.
second option is i can remote access to your computer and fix the problem right in front of you which will save time and we can identify the problem and fix it in a much lesser time.
let me know what would you like to opt for.
second option please
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if you are not able to connect or have any problem connecting to the remote
are you there?
waited too long to join session.
Please remember rating is only required when we are finished working on the issue and use the reply to expert button to continue the conversation further.
if you are not able to join the session we will try other option
click on the link and install teamviewer
let me know the 9 digit code you will see on the teamviewer and the 4 digit password
we will be connected
as my wife's carer i have to go out on business.can we continue later ?
if needed my phone number is *********** /p>
you can reply me from justanswer email when you are back.
now back home
when will expert be back online ?
can we commence where we left off