Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi! I am A. Stevens here to help with your question.
I see you are having an issue printing with your Brother printer.
I see you have already tried reloaded the application.. I take if you have also reloaded the drivers as well
OK. The next thing to do would be to try to reload the firmware on the printer.
I can assist in locating the download/instructions...
Give me just a moment.
Can you tell me what operating system you are using?
windows XP? Windows 7?
Link to download Firmware Update tool
Please download and follow the instructions provided by Brother.
This will update the firmware on your printer.
After updating, I was suggest to reinstall the drivers once more.
Then try to print and see if the issue persists.
sorry from my enquiry the window running is 8.1 not windows XP have updated the firmware on the PC's in the same way ie link to download firmware udate and followed the Brothers instructions but still have the same fault ie *********** down the page - reply appreciated - Thanks
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