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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Canon Pixma MG2450 Printer installation problem. laptop shows

Customer Question

Canon Pixma MG2450 Printer installation problem. laptop shows printer connected but driver software not detecting printer connection. recommended steps carried out but still unable to install.
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Adrian! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Was it working previously or is this a new printer or new computer?

Are you still able to make a copy on the printer (not print on the computer)?

Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,

Customer: replied 3 years ago.

operating system windows 7


 


new printer


 


copy function working

Expert:  Viet - Printer Tech replied 3 years ago.
Thank you. Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

I don't have systems for online conversations only e-mail

Expert:  Viet - Printer Tech replied 3 years ago.
Do you mean the Internet is not working on the windows 7 computer? Thank you
Customer: replied 3 years ago.

no I just don't use social media applications. are you able to proceed without web cam/skype etc?

Expert:  Viet - Printer Tech replied 3 years ago.
No, we don't need webcam/ or skype, etc. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then I will be able to fix the printing issue directly for you:

http://166.78.231.170:8040/?Session=a5d634f4-6d16-4b78-9bcd-193fb1276e9e

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you