Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you able to print anything else? Do you have windows xp, vista, or 7, or 8? After pressing the PrtSC /SysRq key, then open a (Word) document, then paste (Press at the same time the two keys Windows and V, then it will paste the screenshot image, or right-click, then click on Paste), then you can print.Or after pressing the PrtSC /SysRq key, then click on Start->All programs->Accessories->Paint, then paste, then print.
Here is the instructions video also:
http://www.take-a-screenshot.org/Please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,
It looks like you are not there; when you are available, please reply back to continue. Thank you,