Printer Repair Questions? Ask IT Technicians for Answers ASAP
I was printing a pdf file. When I turn the printer on the scanner bar moves app. 1 inch to the right and back to centre again where it stops. I have turned the machine on and off several times, always leaving it switched off for some time (including overnight) but still get the same message.
I have to go out in app. 5 mins and will be away from my computer for a couple of hours.
"Paper has jammed in the printer. Turn off the printer, open the scanner unit and remove the paper. See your documentation."
I noticed that each time I restart the printer and the scanner bar moves to the right it travels slightly less on the return jounrney so when I repeat the enough times it finally reaches the far end but then there are a few noises like cogs grinding and the bar moves back to the centre position again.
Message is on the printer itself and not on the pc.
It's not a Canon. It's an Epsom Stylus SX60FW printer/scanner/fax and I've had it quite a few years - probably about 4 or 5, but can't recall how many exactly.
Apart from lifting the hinged upper section which opens just enough to allow access for changing the ink cartridges I don't know how to strip it down further but when I put my hand in to reach the bottom of the the area on the left I found a pool of sticky black printing ink which I'm guessing should not be there. Is there any way I can access this level to try to clean this up or should I take it to a repair shop or might it be cheaper to just buy a new machine?
TTurning by pulling plugs and restarting after 10 minutes doesn't help.
It is the SX600FW. I have not used the auto doc. feed for some time and there is no sign of any paper residue int the paper path and all the rollers are clearly visible, The the printer and scanner have been in regular use every day and it was during a regular print run that it suddenly stopped working..
Problem has sorted itself out for now at least. I used the old fashioned method of bashing it - more of a shake really - and blew as much dust etc. as possible from all accessible areas, then left it unplugged overnight, said a little prayer and this morning all seemed well again. Thanks for your patient help.