How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 10923
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

My pixma MP810 never uses the big black ink cartridge - always

Customer Question

My pixma MP810 never uses the big black ink cartridge - always uses the smaller one, whether I print in colour or black and white. Can this be corrected?
Submitted: 3 years ago.
Category: Printers
Expert:  Russell H. replied 3 years ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.


I think I understand your question, but I wish to be entirely certain before I offer an answer, so I need to ask:

- What is the number on the big black-ink cartridge?
- What is the number on the smaller black-ink cartridge?

Thanks.
Customer: replied 3 years ago.

Big black (left hand side is 5. small black (right hand side ) is 8

Customer: replied 3 years ago.

The big black (on the left) is 5. The small black (on the right) is 8

Customer: replied 3 years ago.
Big black is 5 . Small blank is 8
Expert:  Russell H. replied 3 years ago.
OK. The big black # 5 cartridge is a Canon PGI-5BK, the small black # 8 is presumably a CLI-8.

The reason that your PGI-5BK is not being used, must be because you are not printing photos much. PG stands for 'pigment', which is a different sort of black, that is used to render black or black-containing hues in photo printing.

If you print only black text printouts, pretty much, or only photos with no dark (black or black-containing) hues, then your big black cartridge won't get used up much, until it gets overly old and becomes non-functional.

Related Printers Questions