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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Since receiving the e-mail on the new BT Mail is coming your.

Customer Question

Since receiving the e-mail on the new BT Mail is coming your. We tried to print it off and couldn't and since then anything we try to print off fails.
When we interrogate the printer it keeps giving the messages - https://uk-mg-bt.mail.yahoo.c Error and https://www.bt.com/elM/cya/r Error

Help
Submitted: 3 years ago.
Category: Printers
Expert:  Jason Jones replied 3 years ago.

Hello,
My name is Jason. I look forward to helping you today.

Which browser are you using?
Customer: replied 3 years ago.

CHROME

Expert:  Jason Jones replied 3 years ago.


Thank you for the update, William.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

 


Yes please Jason, sorry for the delay, I had a minor problem with the bank which I resolved today.


William

Expert:  Jason Jones replied 3 years ago.

Thank you.

When you are ready, please, post a message her.