How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38668
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now

my scanner says it cannot communicate.

Resolved Question:

my scanner says it cannot communicate.
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Sandra! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

windows 2010

Expert:  Viet - Printer Tech replied 3 years ago.

Thank you. Can we do a remote session, so we can chat, and I will be able to fix the issue directly for you?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Sorry I have just checked I have windows 7 premium

Expert:  Viet - Printer Tech replied 3 years ago.
That's okay. Can we do a remote session, so we can chat, and I will be able to fix the issue directly for you?

Please reply at the box below. Thank you,
Customer: replied 3 years ago.

Can you please reply to let me know you are still dealing with my issue

Expert:  Viet - Printer Tech replied 3 years ago.
Yes, of course, I'm still here working with you. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=0bd3579f-9098-47da-9047-5831e59af34c

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Printer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Printer Tech and 2 other Printers Specialists are ready to help you