How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Printers Question Here...
Freddy M. is online now

The printer is not acknowledging landscape, and prints over

Resolved Question:

The printer is not acknowledging landscape, and prints over 2 pages
Submitted: 3 years ago.
Category: Printers
Expert:  Sowrav D. replied 3 years ago.
Hi,
Thanks for posting your question. My name is ***** ***** I will try to help you today.

Which program, you are using to print, like Word, Excel etc. ?
Customer: replied 3 years ago.

Publisher

Expert:  Sowrav D. replied 3 years ago.
Did you checked the page setup, instead of properties ?
Customer: replied 3 years ago.

Yes, but still couldn't find out what to do.

Expert:  Sowrav D. replied 3 years ago.
Can I do a remote support session to help you directly, so that you can see, what I will do to accomplish this.
Customer: replied 3 years ago.

What does that mean?

Expert:  Sowrav D. replied 3 years ago.
I will connect with your computer and use your mouse to print a landscape document, so that you can see, what I am doing to print the document, which I think will be the most easiest way to help you.
Customer: replied 3 years ago.

Ok

Expert:  Sowrav D. replied 3 years ago.
Thanks, ***** ***** the steps below...

Click this link http://tinyurl.com/remotesowrav

A new box will appear. Click on RUN, instead of save.

After the download completes, a small window like the sample image will open, where you will get a ID and password, just give me that ID and password.

Do not close the window with the ID and passowrd.



Customer: replied 3 years ago.

140-888-504


1237

Expert:  Sowrav D. replied 3 years ago.
OK, I will now try to connect with your PC,please do not close the small window.
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on the computer?
.
Customer: replied 3 years ago.

Windows XP

Expert:  Freddy M. replied 3 years ago.
.
Click on the windows start button and in the search box type printers and press enter.
(if there is not search box click on control panel and then printers)

Right click on your machine and any copies of it and click on delete.
Then disconnect the cable connecting it to the computer.
(if using a cable if not skip any cable steps)

You will need to restart the computer, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
Restart the computer and reinstall the printer.

Only connect the usb cable when the computers asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Customer: replied 3 years ago.

Many many thanks, ***** ***** is now working perfectly again.

Expert:  Freddy M. replied 3 years ago.
.
You're welcome and please don't forget to leave a positive rating it is greatly appreciated.
.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience: Years of experience
Freddy M. and other Printers Specialists are ready to help you