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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5286
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I just bought a canon mg3550. I cant find a print option for

Resolved Question:

I just bought a canon mg3550. I can't find a print option for fine printing on photo paper. Can you help please.
Submitted: 3 years ago.
Category: Printers
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer:

im ready

Shefin :
May I know the operating system you are using? Is it Windows 7?
Customer:

yes

Shefin :

Are you trying to print from the computer to the photopaper?

Customer:

I'm trying to print from photos in Picasa on photo paper

Shefin :

Okay.

Shefin :

Please wait a minute.

Shefin :

Open Picasa and and click Print.

Shefin :

You will get Print properties window.

Customer:

Have you gone away?

Shefin :

Have you opened Picasa

Shefin :

Are you able to get my instructions?>

Customer:

I've opened picasa now and I'm getting your typing

Shefin :

Click the Shop button in the Photo Tray.

Shefin :

Sorrf or the mistake.

Shefin :

Click the Print button in your Photo Tray.

Customer:

I can't see a shop button - could you tell me where it is please

Shefin :

Sorry or the mistake

Shefin :

Click the Print button in your Photo Tray.

Customer:

done that

Shefin :

Click the Printer and Printer Setup buttons to adjust paper size, orientation, and print quality (Dots Per Inch - DPI).

Shefin :

Are you able to change the options?

Customer:

I can adjust paper size alright but when I select the printer I get a menu offering me preset option - one is draft printing on plain paper the other is fine printing on plain paper - no option for photo paper

Shefin :

Not the paper size only.

Shefin :

Do you see paper type, Print quality etc?

Customer:

My problem is that there seems to be no option for printing pn photo paper

Shefin :

Can I access your computer remotely, so that I can assist you better,

Customer:

ok

Shefin :

Please go to the link below, download and install teamviewer.

Shefin :

After installing it, let me know the ID and passsword.

Customer:

They is becoming too complicated for me - there seems to be no installation button -

Shefin :

Have you downloaded Teamviewer?

Customer:

I haven't been able top - it's offering me a free download but when i press that nothing happens and I'm running out of time for this - sorry

Shefin :

May I know the options you get at the Print Prooerties window?

Customer:

there isn't a properties option. All i get when i press print is the option of the printer plus the printing options i've described. I have a print layout option - but that's not the problem

Shefin :

Do you get an option to change Paper type?

Customer:

No - that's the problem

Shefin :

Have you selected your Printer name over there?

Customer:

Yes of curse. On the previous printer there was an option for photo paper. On the is printer there is not. That's what I've been asking for help with

Shefin :

Have you tried reinstalling the printer?

Customer:

No - that didn't occur to me.

Shefin :

Are you able to print on photo[a[er from other programs?

Customer:

I can print type alright and photos on plain paper. But it's the photo paper it won't accept

Shefin :

On Picasa, click Tools > Options. Select the Printing tab.

Shefin :

Check if you see an option to print on photo paper over there.

Customer:

I've selected tool but there is't an options button. I get still like uploads and people manager but no options button

Shefin :

Please click Start button and select Devices and Printers.

Customer:

Ive selected printers in Settings. Is that ok

Shefin :

Not in Picasa.

Shefin :

On your desktop, click the Start button and select Devices and Printers.

Customer:

Sorry - I don't inderstand

Shefin :

Do you see the STart button on your Windows 7?

Customer:

This a a new Mac. I have a system preferences button but no start button on desktop

Shefin :

You have told me that it is Windows 7, that is why I suggested Start button.

Shefin :
Choose System Preferences from the Apple menu.
Customer:

Sorry - I expect I'm driving you nuts. No it's an applemac - last computer had window

Shefin :

Choose System Preferences from the Apple menu.

Customer:

done that

Shefin :
Choose Print & Fax (or Print & Scan) or Printers & Scanners.
Customer:

I've chonse printers and scanners

Shefin :
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
Customer:

It's asking for a password ***** i do that but which one does it want?

Shefin :

Admin password.

Shefin :

The password ***** use when you login to the computer.

Customer:

done that

Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer.
Customer:

ok done that

Shefin :

Try printing again.

Shefin :

When you click PRINT, you are taken to a window where you set nunber of prints etc, Try clicking on "Layout" - it is some sort of combo box where you can then select "Print Settings". Select Media Type and away you go.

Shefin :

Have you done that?

Customer:

I've done all that - and thank you for finding the photo option for me. You've been very patient. But now that photo has come out all red with vertical lines. Ink cartridge is new

Shefin :

Do you have any issues while printing on other papers?

Customer:

No - and it's just the last two thirds by the way that's red

Shefin :

Could you please try cleaning the printhead?

Customer:

Shefin - I'm so sorry but Ive just realised the time and we have guest coming in just ten minutes. I have to go. Thankyou for your help - you've been a star. I'll try cleaning the print head later. Must dash. Best wishes

Shefin :

You are most welcome!

Shefin :
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