Are you trying to print from the computer to the photopaper?
I'm trying to print from photos in Picasa on photo paper
Please wait a minute.
Open Picasa and and click Print.
You will get Print properties window.
Have you gone away?
Have you opened Picasa
Are you able to get my instructions?>
I've opened picasa now and I'm getting your typing
Click the Shop button in the Photo Tray.
Sorrf or the mistake.
Click the Print button in your Photo Tray.
I can't see a shop button - could you tell me where it is please
Sorry or the mistake
Click the Printer and Printer Setup buttons to adjust paper size, orientation, and print quality (Dots Per Inch - DPI).
Are you able to change the options?
I can adjust paper size alright but when I select the printer I get a menu offering me preset option - one is draft printing on plain paper the other is fine printing on plain paper - no option for photo paper
Not the paper size only.
Do you see paper type, Print quality etc?
My problem is that there seems to be no option for printing pn photo paper
Can I access your computer remotely, so that I can assist you better,
Please go to the link below, download and install teamviewer.
After installing it, let me know the ID and passsword.
They is becoming too complicated for me - there seems to be no installation button -
Have you downloaded Teamviewer?
I haven't been able top - it's offering me a free download but when i press that nothing happens and I'm running out of time for this - sorry
May I know the options you get at the Print Prooerties window?
there isn't a properties option. All i get when i press print is the option of the printer plus the printing options i've described. I have a print layout option - but that's not the problem
Do you get an option to change Paper type?
No - that's the problem
Have you selected your Printer name over there?
Yes of curse. On the previous printer there was an option for photo paper. On the is printer there is not. That's what I've been asking for help with
Have you tried reinstalling the printer?
No - that didn't occur to me.
Are you able to print on photo[a[er from other programs?
I can print type alright and photos on plain paper. But it's the photo paper it won't accept
On Picasa, click Tools > Options. Select the Printing tab.
Check if you see an option to print on photo paper over there.
I've selected tool but there is't an options button. I get still like uploads and people manager but no options button
Please click Start button and select Devices and Printers.
Ive selected printers in Settings. Is that ok
Not in Picasa.
On your desktop, click the Start button and select Devices and Printers.
Sorry - I don't inderstand
Do you see the STart button on your Windows 7?
This a a new Mac. I have a system preferences button but no start button on desktop
You have told me that it is Windows 7, that is why I suggested Start button.
Sorry - I expect I'm driving you nuts. No it's an applemac - last computer had window
Choose System Preferences from the Apple menu.
I've chonse printers and scanners
It's asking for a password ***** i do that but which one does it want?
The password ***** use when you login to the computer.
ok done that
Try printing again.
When you click PRINT, you are taken to a window where you set nunber of prints etc, Try clicking on "Layout" - it is some sort of combo box where you can then select "Print Settings". Select Media Type and away you go.
Have you done that?
I've done all that - and thank you for finding the photo option for me. You've been very patient. But now that photo has come out all red with vertical lines. Ink cartridge is new
Do you have any issues while printing on other papers?
No - and it's just the last two thirds by the way that's red
Could you please try cleaning the printhead?
Shefin - I'm so sorry but Ive just realised the time and we have guest coming in just ten minutes. I have to go. Thankyou for your help - you've been a star. I'll try cleaning the print head later. Must dash. Best wishes
You are most welcome!