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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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canon mg3150 -i am unable to find drivers to support solution

Resolved Question:

canon mg3150 -i am unable to find drivers to support solution menu ex therefore it fails to install
I have windows 7 -
thanks for your help
meryl
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Can you explain this a little more please? Solutiion menu ex is not needed at all for the machine to work which is why I am asking.
.
Customer: replied 2 years ago.

I was not able to use the scanner mode. So the advice was to reinstall the software from scratch. It now states that I have no device drivers for this printer

Expert:  Freddy M. replied 2 years ago.
.
Are you using 32 or 64bit windows 7? If you're not sure click on start then right click on computer and click properties.
.
Customer: replied 2 years ago.

64 bit

Expert:  Freddy M. replied 2 years ago.
.
Is it connected directly to the computer via usb?
.
Customer: replied 2 years ago.

yes via usb

Expert:  Freddy M. replied 2 years ago.
.
Ok download and install this: Click here You need to scroll down and click on accept.
Make sure to run/install the file just downloading it will only save it and will not install anything.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience: Years of experience
Freddy M. and 2 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

canon page states it is not currently available

Expert:  Freddy M. replied 2 years ago.
.
Can you explain that a little more please? The page is working fine and I have had another person test it as well to make sure.
.
Customer: replied 2 years ago.









This page is currently not accessible due to technical issues. Please visit back again later.

this is the screen I get when I 'click here' Can you send the web address? I could try it that way

Expert:  Freddy M. replied 2 years ago.
.
Sometimes this site blocks them so I will give you two that go to it

http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG3150.aspx?type=download&softwaredetailid=tcm:14-868617&os=Windows%207%20%28x64%29&language=EN

In case that gets blocked by this site:

http://tinyurl.com/mzhugnk
.
Customer: replied 2 years ago.

I got on to the web site by using internet explorer rather than chrome -don't know why that made a difference...sadly I have tried to download this earlier today with no success. Likewise just now I get the message that driver supporting quick menu is not installed.


 

Expert:  Freddy M. replied 2 years ago.
.
What is the exact error message including any numbers?
Did you make sure to run the download and not just save it?
Why are you using quick menu?

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