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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Canon Printer Model MP 272 In use 2/ 3 years . Never

Customer Question

Canon Printer Model MP 272
In use 2/ 3 years .
Never sure when it will print e mails direct from computer screen - no fixed route and very unreliable.
O.k. as a copier
Submitted: 2 years ago.
Category: Printers
Expert:  Jason Jones replied 2 years ago.
Hello and thank you for your question today. My name is Jason. I look forward to helping you today.
May I ask, how the printer is connected to your system? (usb, wifi, network, etc)
Customer: replied 2 years ago.

Connected to BT network

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?
Customer: replied 2 years ago.

Certainly. - would this be immediately or can I make an appointment since I wish to use the PC for business ?

Expert:  Jason Jones replied 2 years ago.
I can do it right now, if you wish.
Customer: replied 2 years ago.

O.k. let's go -

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=75bbe46c-75da-4b8e-bff7-8d4bd93324c1
Customer: replied 2 years ago.

Can I make an appointment to deal with the problem- please suggest a time.

Business distractions will interrupt and probably cause a cock-up.

How do we reconnect with you. ?

Expert:  Jason Jones replied 2 years ago.
Okay.
I will close the remote.
When you are ready to continue, please, post a message here.
Thank you.
Customer: replied 2 years ago.

Many thanks for your patience - will be back later to-day.

Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.

Many thanks.

Problem now solved

Do I get a refund please ?

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    Computer Science Engineer

    Satisfied Customers:

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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