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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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why wont my printer print

Customer Question

why wont my printer print
Submitted: 2 years ago.
Category: Printers
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
Can you tell me if the printer is connect with the computer? If yes, how?
Also would you like me to remotely connect to your computer and check the issue?
Thanks
Customer: replied 2 years ago.

usb yes and yes to remote

Expert:  KamilAnwar1 replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=587709
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

yes allow ok

Expert:  KamilAnwar1 replied 2 years ago.
No, you do not have to type that here, please read the instructions to download the program, then open the program and allow on your screen.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=587709
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

yes allow ok

Expert:  KamilAnwar1 replied 2 years ago.
please run the program that you have downloaded, you do not have to type yes/allow/ok here, you have to do on your screen.
Customer: replied 2 years ago.

I have clicked on run

Expert:  KamilAnwar1 replied 2 years ago.
I can see that the program is closed, please re-do it by following these instructions.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=974743
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

I have already done that

Expert:  KamilAnwar1 replied 2 years ago.
You have downloaded the program, but not allowed it to run.
I am going to give you new instructions, please follow these:
Please click the link below:
http://tinyurl.com/9dg7tkb
OR >>>CLICK ME<<<
A program called 'join.me.exe' will be downloaded.
Click on the downloaded file and click run.
After it runs, you will see 9 digits on top of your screen, please reply with those 9 digits here.
Thanks

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