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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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A previous techy fixed my HP Officejet Pro 8610 wireless connectivity

Customer Question

A previous techy fixed my HP Officejet Pro 8610 wireless connectivity problems - new printer couldn't get it to connect. However, only lasted 5 mins then stopped after I printed a couple of pages. Diagnostics is saying need drivers
Submitted: 3 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 years ago.

VanMagnus Systems :

Thank you for choosing JA for your IT needs.

VanMagnus Systems :

What Operating System do you have Sir or Ma'am???

JACUSTOMER-vrjucaxi- :

My name is Stephen it is MS windows 7

VanMagnus Systems :

Ok, Kind Sir...

VanMagnus Systems :

Please follow the Link below:

VanMagnus Systems :

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5367608&cc=us&dlc=en&lc=en

VanMagnus Systems :

Now you may also wish to upgrade the Firmware for your device also...

JACUSTOMER-vrjucaxi- :

Have followed the link and have been on there before but when I got to the point where it wanted to upgrade drivers began hanging.

JACUSTOMER-vrjucaxi- :

How do I upgrade firmware?

VanMagnus Systems :

Ok Sir, when you click on the link you will see further down the page for software and you will see the Firmware Link there for your Operating system...

VanMagnus Systems :

That will also help to resolve connection issue's....

JACUSTOMER-vrjucaxi- :

Ok will give them a go

VanMagnus Systems :

Also remember to reboot the PC and Printer after completing the upgrades...

VanMagnus Systems :

Just chime in when ready....

JACUSTOMER-vrjucaxi- :

Hi there, one of your colleagues who previously fixed it came back on line and took over. It printed once and then after I was asked to reboot it it didn't print again and was too late for me to continue online.

JACUSTOMER-vrjucaxi- :

Not sure if you are having trouble getting online?

VanMagnus Systems :

Chime in when ready. Is the issue resolved.