How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask carlday1 Your Own Question

carlday1
carlday1, Engineer
Category: Printers
Satisfied Customers: 306
Experience:  Self Employed Hardware Engineer
69505510
Type Your Printers Question Here...
carlday1 is online now

my printer will not scan from computer it will print copies

Resolved Question:

my printer will not scan from computer it will print copies but not from computer
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on the computer?
.
Customer: replied 2 years ago.

do not know what you mean, not any of the above

Expert:  Freddy M. replied 2 years ago.
.
I will need to opt out.
.
Customer: replied 2 years ago.
Relist: Incomplete answer.
By sorting my problem, I have explained my preblem, I now do not wish to pay for something I am not getting
Expert:  carlday1 replied 2 years ago.
Hi,
My name is ***** ***** I will help with your problem if you still need help. Could you let me know if you wish to continue with the question?
Customer: replied 2 years ago.

Hi Carl

The problem is my printer will not scan and print from the computer, even though it will print copies

Expert:  carlday1 replied 2 years ago.
HI,
I have a few questions to help me understand your problem.
Could you let me know what model of printer you have and the make/model of your computer?
Is your printer wireless or is it connected to the computer using a usb lead?
Customer: replied 2 years ago.

Hi

My computer is ACER C720 WiFi Chromebook-Ash

My printer is Deskjet 3250

Expert:  carlday1 replied 2 years ago.
Thank you, ***** ***** look for some information and get back to you shortly.
Customer: replied 2 years ago.

what information do you need?

Expert:  carlday1 replied 2 years ago.
I am just getting the manual for the printer and the chromebook, is the printer connected to the computer using a usb lead
Customer: replied 2 years ago.

It is a wireless printer, but also has a usb lead, When the printer first stopped I connected the lead, and the printer worked, but now it has even stopped working with that

Expert:  carlday1 replied 2 years ago.
Have you had the printer working with the computer wirelessly before?
Customer: replied 2 years ago.

Yes up to three weeks ago, when it stopped, thats when I used the connection till that is not working

Expert:  carlday1 replied 2 years ago.
Could you check the printer to ensure it is connected to the wireless router?
Customer: replied 2 years ago.

I feel you are on the right track. But how do I do that?

Expert:  carlday1 replied 2 years ago.
If you Press the Wireless button to view wireless status and menu options.
• If the printer has an active connection to a wireless network, the wireless light will be on solid blue. In the mean time, the printer display will show Connected and the printer’s IP address.
• If wireless is disabled (wireless radio off) and the wireless network is not available, the wireless light will be off. In the mean time, the display screen shows Wireless Off.
• If wireless is enabled (wireless radio on) and you do not have a wireless connection, the wireless light will be blinking. In the mean time, the display screen shows that it is either in the process of Connecting or Not Connected.
You can use the printer display to retrieve information about your wireless network, establish a wireless connection, and more.
Customer: replied 2 years ago.

Where is the wireless button?

Expert:  carlday1 replied 2 years ago.
The wireless button is at the bottom right of the control panel on the printer it is next to the eprint button it should be marked wireless.
carlday1, Engineer
Category: Printers
Satisfied Customers: 306
Experience: Self Employed Hardware Engineer
carlday1 and other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1974
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1161
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers