Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble. We’ll get started chatting here.
If you’d prefer support beyond the chat format, you may also reach me directly via phone or a remote support session. I’ll send an additional services offer for these options - feel free to ignore it for now, it will be available to you at any time during or after our conversation.
When you say it won't print, do you mean that it goes through all the motions of printing, but outputs a blank page?
no motions at all, green light pulses only
Do you get any info or error messages from the computer at all?
Does the computer show the printer as "offline"?