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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have just got a new hp photosmart 5520 wireless printer.

Customer Question

I have just got a new hp photosmart 5520 wireless printer. Got it connected, for me that is a mirical! I have not got a clue if if was not for necessity I would not have one in the house. Anyone who understands them is just fantastic!
All I want to be able to do is print emails from my Apple iPad, I have even got the hp app on, whatever that is supposed to do?
Is there any chance you can help an idiot like me?
Yours Anne
Submitted: 2 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 years ago.

VanMagnus Systems :

Hello and thank you for choosing JA for your IT needs. Please let me know what version of the iPad do you have and the OS X on it? Thank you kindly....

JACUSTOMER-0d9u31kv- : On the box it reads MDS10B/A iPad Wi-Fi 16GB
JACUSTOMER-0d9u31kv- : I am sorry for the delay in reply I have been ill in hospital
VanMagnus Systems :

Oh, sorry to hear about that...

VanMagnus Systems :

Have you upgraded the OS X.

VanMagnus Systems :

???

VanMagnus Systems :

Ok.

VanMagnus Systems :

Hold a moment.... I have your solution for issue...

VanMagnus Systems :

OK, please follow this link :

VanMagnus Systems :

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=5157536&cc=us&dlc=en&lc=en

VanMagnus Systems :

It should detect the version of OSX that is running on the iPad.

VanMagnus Systems :

Then you select it and install it...

VanMagnus Systems :

Hold on a moment....

VanMagnus Systems :

Must check one more bit of information Sir or Ma'am...

VanMagnus Systems :

I have attached a document showing that you printer works with various versions of OSX.

VanMagnus Systems :

Brb...

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