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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35243
Experience:  Troubleshoot printers, scanners, etc.
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how to do head alignment after replacing printer cartridge

Customer Question

how to do head alignment after replacing printer cartridge in cannon mg3250 paxmani printer
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello Sanjay! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. If you have a windows computer, go to Control Panel, Printers (or Control Panel, Hardware and Sound, Devices and Printers)
, then right-click on the Canon... printer, then click on Printer preferences (if that is not an option, then click on Printer properties; if if it's still not an option, then click on Properties.)
, then click on Maintenance tab (and/or check other tabs as needed) on the top
, then you should see the options to align / clean print head / nozzle, etc. there.

- If you have a mac computer, then go to the Apple logo / menu, then System Preferences, then Print & Scan (or Print & Fax)
, then click on your Canon printer
, then click on Options & Supplies, then click on Open Printer Utility in Utility tab.
(or something similar)
, then you should see the options to align / clean print head / nozzle, etc. there.

Please let me know if there is still any issue. Thank you,







Customer: replied 2 years ago.

Hi,


 


Thanks for your reply.


 


I have done cleaning, deep cleaning, nozzle check, bottom plate cleaning, roller cleaning.


 


But still the print quality is poor, gap between the text printed, hazzy printout (text overlapping).


 


I have put correct new cartridge (CL 540 & CL 541).


 


Kindly help me out.

Expert:  Viet - Printer Tech replied 2 years ago.
I'm sorry, can you please clean the Encoder Film; please click on the website below for full instructions:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secureFlag=false&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=60829

(it says for model MG3220 / MG3222, but instructions should be the same for model mg3250)

Please let me know if there is still any issue. Thank you

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