How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I can not install my Epson XP-412. I have inserted the software

Customer Question

I can not install my Epson XP-412.
I have inserted the software disc in my dvd drive
and presented with the normal sub menu, view file, play using media center, etc
all of which is on help at all
how do I install please.
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello Bernard! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

remote support please

Expert:  Viet - Printer Tech replied 2 years ago.
Thank you, ***** ***** on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=114f36df-cb0c-4685-8284-bfa0101c25a0

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

what more do you need?

surely my request is simple

HOW DO I INSTAL MY PRINTER< YOU HAVE ALL THE DETAILS REQUIRED

Expert:  Viet - Printer Tech replied 2 years ago.

Sorry, before I can fix, did you do the following yet per my previous reply: please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=114f36df-cb0c-4685-8284-bfa0101c25a0

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

  1. If it does not connect/join, please click on the website below:
    http://tinyurl.com/mrbl99d
  2. , then download / run the file called TeamViewer... (usually at the bottom)
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you.

Customer: replied 2 years ago.

we are not getting any ware and therefore I cancel my subscription

Expert:  Viet - Printer Tech replied 2 years ago.
I'm sorry, let's try another way:

  1. Please click on the website below:
    http://tinyurl.com/mrbl99d
  2. , then download / run the file called TeamViewer... (usually at the bottom)
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Don't worry, we guarantee our service. Thank you.

Customer: replied 2 years ago.

no thank you I request refurnd

Expert:  Viet - Printer Tech replied 2 years ago.
Sorry, would you like me to provide written instructions for you to install the printer? thank you
Customer: replied 2 years ago.

yes please

Expert:  Viet - Printer Tech replied 2 years ago.

Please click on the website below to see if you can download and install the epson file:

http://tinyurl.com/phz3hga

(Or: click on the website below:

http://www.epson.co.uk/gb/en/viewcon/corporatesite/products/mainunits/support/12303
, then scroll down, then click on "Driver (v7.10) 02-Jul-2013 17.43 MBs" to download and install it.)

Edit: We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,

Related Printers Questions