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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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my printer has gone off line and I do not know how to fix it.

Customer Question

my printer has gone off line and I do not know how to fix it. Please help! Deirdre McGrath
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your printer?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

The model of my printer is HP Photosmart C4480. My computer is an Intel with Windows 8.2 software. Yes, of course, you are more than willing to help via remote, as long as you don't see me in my dressing gown!!

Expert:  Viet - Printer Tech replied 3 years ago.

Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=39d37672-9d7e-44fb-bd7f-c7820712f9a1

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Expert:  Viet - Printer Tech replied 3 years ago.
Or please try this:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

And/or please let me know the following:

Are you still able to make a copy on the printer (not print from the computer)/

Are you able to go to Control Panel? (At the Desktop screen mode, right-click on the windows logo icon at the bottom left, then click on Control Panel; or press at the same time the two keys Windows and R on you keyboard, then type control then click OK.)

It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,