Hello Ian! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?Are you still able to print?Have you tried opening the Kodak ... program on your computer's screen, and scan there?
Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,