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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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my epsom stylus C40UX is flashing red and green alternately.

Resolved Question:

my epsom stylus C40UX is flashing red and green alternately. what do I do
Submitted: 3 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 years ago.
VanMagnus Systems :

When did you last change your Cartridges???

Customer:

not very recently

VanMagnus Systems :

Hi.

Customer:

hi

VanMagnus Systems :

Hi.

VanMagnus Systems :

1. Unplug the power and USB cables from the printer. I pried open my C40UX printer, careful not to break anything. I use a flat blade screwdriver to pry it apart; there are two-three tabs at the back and two at the front. Gently push them in, and then using a bit of force pry apart the cover.
2. Next I removed the two (2) waste ink pads. They are located at the back on the left hand side. I used the flat blade screwdriver to lift up the ink pads (they were soaked). Please use rubber gloves as it gets very messy.
3. Next I took the pads to the kitchen skin and washed them with just plain hot water until they were white again. I just let the hot water run on them (the pads are about three inches long).
4. Once washed I dried them using a hair drier. (you could place it the sun for a few hours or on top of your heater or maybe in a heated oven; (make sure you do not set it on fire with too much heat).
5. Once dried I placed the pads back in the ink waste bin at the back of the printer.
6. I closed the printer cover and put back all the pieces and plugged in the USB & power cable and turned it on. (Yes the lights are still flashing).
7. Go to this link and download this software: click here
8. Install the software and run it.
9. Select your printer and model number ( It only says C40 there is no UX, choose it anyway).It will ask if you replaced with new pads; say “YES”. Then close the window.
10. Now right click on the SSC service utility, it looks like a printer icon near your clock in the task bar.
11. Then click on reset counters. You can do all other stuff with this utility too.
12. Turn off the printer power and then turn it on again. If necessary un-plug the power cord from the back of the printer, wait 20 seconds. Plug it back in.
13. IT WORKS AGAIN.

VanMagnus Systems :

Please try the instructions above and Chime in when completed.

Customer:

i have loosened the three tabs at the back but cannot see any tabs at the front

Customer:

i have removed the cover and am cannot see any ink pads anywhere.

VanMagnus Systems :

Really.... Ok... Here is Video instruction Sir or Ma'am...

VanMagnus Systems :

Hello.

VanMagnus Systems :

Hold on a few moments.. I may need to make changes in the instructions for you...

VanMagnus Systems :

What part of the UK are you in?

VanMagnus Systems :

Be right back.

Customer:

suffolk east anglia

VanMagnus Systems :

Ok...

VanMagnus Systems :

Hello.

Customer:

hello

VanMagnus Systems :

Sorry browser crashed.

VanMagnus Systems :

Ok, how is your shill level with Electro-mechanical devices??

Customer:

fair

VanMagnus Systems :

Ok, we will abridge the instructions a bit for you...

Customer:

thanks

VanMagnus Systems :

You are most welcome.

VanMagnus Systems :

Please hold...

VanMagnus Systems :

Ok, start from number #7 and go from there.

VanMagnus Systems :

Then chime after finishing them.

Customer:

having clicked on your link we got a page with printer numbers. when we double left clicked on c40 it went blue but we could not get any further as the blue disappeared with another left click .we then rigght clicked and still did not get an install sign.

Customer:

i have found C40, double left clicked on it to make it turn blue and whatever i click next it disappears. i cannot find an install.icon or panel.

Customer:

are you still there?

VanMagnus Systems :

Here.

VanMagnus Systems :

Sorry stepped away.

VanMagnus Systems :

Chime in when ready...

Customer:

back again ready to start

VanMagnus Systems :

Ok.

Customer:

fine

VanMagnus Systems :

Ok, what is the Status Sir or Ma'am?

Customer:

i am a bloke

VanMagnus Systems :

Lol...

VanMagnus Systems :

Not an issue.

Customer:

thats good

VanMagnus Systems :

Now working Sir/Bloke???

Customer:

yes

VanMagnus Systems :

Brilliant!!!!!

VanMagnus Systems :

Please consider a Positive Rating for the Service Received.

VanMagnus Systems :

Also, Bonuses are always nice.

Customer:

i hope so

VanMagnus Systems :

Is there any more assistance needed Sir??

VanMagnus Systems :

Chime in if any more assistance is needed....

Customer:

i have tried to find the install programme when i clicked on your link but all i could get was the c4o highlighted in blue and no further. i ty was in a table with supported at the end and i could not click on anything else

VanMagnus Systems :

Well, hold a moment.

VanMagnus Systems :

The install program can be downloaded again at your leisure Sir. But it is not needed at this juncture in time to resolve your issue.

VanMagnus Systems :

Also, you can direct it to save on your Desktop. So it is easier to find.

VanMagnus Systems :

http://www.ssclg.com/epsone.shtml

Customer:

What are you saying...that we don't need to exercise no. 7 of your list to get this printer to work?

VanMagnus Systems :

Above is the Link if needed.

VanMagnus Systems :

OK. You said that it is now "Working" as normal correct?

Customer:

No it is not working at all.

VanMagnus Systems :

Or do you need the link to continue?

VanMagnus Systems :

Ok, the link is pasted above.

VanMagnus Systems :

Then go to the bottom of the [age and agree with the agreement. And it installs. Do you knw where you installs go???

Customer:

We could not get the link from your suggested link in number 7 of the list you gave us at the top of this page

VanMagnus Systems :

Can you cut and paste the link above into your Browser???

Customer:

I have now taken over from my husband ,and he is the cut and paste man......he has gone to pick up our take-a-way!!!

VanMagnus Systems :

Ok.

VanMagnus Systems :

Dinner???

VanMagnus Systems :

Fish and Chips???

VanMagnus Systems :

So where are we in the process Ma'am?

Customer:

If I go to WWW ssclg.com/epsone.shlm and see how I get on and let you know?....Yes dinner no fish and Chips....Chinese

VanMagnus Systems :

Ok...

VanMagnus Systems :

Hold on please.

VanMagnus Systems :

Ok, I am going to paste a file in the thread.

VanMagnus Systems :

I am renaming the file that is supposed to come through the download for you folks.

VanMagnus Systems :

It has a PDF extension. Just rename it and remove the PDF at the end and replace it with EXE.

VanMagnus Systems :

So just right click on the image and then the save as option.

VanMagnus Systems :

Chose to save as: 2014-08-23_192753_sscserve.EXE

VanMagnus Systems :

Chime in when I am needed.....

Customer:

I have just had a look at wwwssclg etc.,and could not find any site that looked downloadable...if that is a word!

VanMagnus Systems :

Okay. Did you see the file that I pasted above??

VanMagnus Systems :

?

VanMagnus Systems :


So just right click on the image and then the save as option.







Chose to save as: 2014-08-23_192753_sscserve.EXE



VanMagnus Systems :

Madam are you there???

Customer:

yes,It wants me to close all other applications

VanMagnus Systems :

Yes please do so and follow the install instruction. than reboot.

Customer:

Hi, back to try again. we are no further on than before. the printer now with its cover off is still flashing red and green alternately.i have saved 2014-08-23_sscserve.EXE on opening a window appears saying access viol;ation at(###) ###-####

VanMagnus Systems :

Wait.

VanMagnus Systems :

Please reasemble the printer.

VanMagnus Systems :

We cut out those steps and started from number 7 remember?

VanMagnus Systems :

Chime in when ready....

Customer:

ready

VanMagnus Systems :

Ok..

VanMagnus Systems :

Did you see the comments above?

VanMagnus Systems :


Wait.







Please reasemble the printer.







We cut out those steps and started from number 7 remember?



VanMagnus Systems :

Chime in once the Printer is reassembled please.

Customer:

i have read all of it but can find nothing to click on or install

VanMagnus Systems :

Ok, where are you in this process Sir or is it the misses today?

VanMagnus Systems :

Ok.

Customer:

its fred, i have right clicked on your icon and saved the download but can find nothing else

VanMagnus Systems :

Now that software we might need to find a different place to download it from since it gave the violation warning...

Customer:

where

VanMagnus Systems :

Please kind Sir reassemble the
Printer and we will start from there...

Customer:

it is in one piece

VanMagnus Systems :

Ok...

VanMagnus Systems :

Yay...

Customer:

if you can tell me what to do one step at a time, i canlet you know if that step worked

VanMagnus Systems :

Ok...

VanMagnus Systems :

Hold on please... Also what browser are you using? Does it translate other languages...

VanMagnus Systems :

Here is a link: DANGEROUS URL REMOVED

Customer:

internet explorer. i don't know

VanMagnus Systems :

Please click on the link above...

Customer:

do i click on this

VanMagnus Systems :

Yes

Customer:

when i put the cursor on it it changes colour and nothing else

VanMagnus Systems :

Just cua and paste it into a browser window.

Customer:

that is beyond my expertise

VanMagnus Systems :

Just left click on that line and move the mouse forward to encompass that web address. Then right click on it and select copy...

VanMagnus Systems :

What version of windows are you using?

Customer:

vista

VanMagnus Systems :

Ok...

VanMagnus Systems :

Ok, please follow the instructions below:

Customer:

ok

VanMagnus Systems :

Instructions




  1. Copy and Paste Function in Internet Explorer



    • 1


      Open your Internet Explorer browser window.





    • 2


      Click on "Tools" from the top menu bar. This will cause a drop-down menu to appear.





    • 3


      Left-click on the word "Options." This will cause a dialog box to appear.





    • 4


      Left-click on the tab that says "Security." This will jump you to a new view within the dialog box.





    • 5


      Left-click on the words "Custom Level." The dialog box you see will have a long list of options for customizing your browser.





    • 6


      Scroll down until you see the word "Miscellaneous." Under this, you will see "Drag and Drop or Copy and Paste Files." Next you will see the options to either "Enable" or "Disable."





    • 7


      Left-click on the small circle next to the word "Enable." When you do this, the small circle next to the word will fill in with a black dot.





    • 8


      Move your mouse to the bottom of the page and left-click the word "Okay." This will close the second dialog box.





    • 9


      Left-click the word "Okay" in the first dialog box.








VanMagnus Systems :

I must step away. I will be back shortly.

Customer:

i too have to step away to meet my daughter at the station. i will be about 2 hours

VanMagnus Systems :

that is fine Sir, Just chime in when you are back....

Customer:

hello, the link you gave me does not work. It says DANGEROUS ULR REMOVED.

Customer:

The link you sent me yesterday does not work. I can just see DANGEROUS ULR REMOVED. Please advise what to do next. I followed the instructions for enabling the files in the internet security folder

VanMagnus Systems :

Ok.. That link went to a legit and legal Site. I must ask JA about this.

Customer:

Ok, thank you

VanMagnus Systems :

That Site has a good and working copy of that utility that is needed to reset the Printer...

Customer:

would it be possible for you to send the link again please

VanMagnus Systems :

I will seek to place a better link here...

VanMagnus Systems :

Hold on please...

Customer:

no problem

VanMagnus Systems :

http://www.ssclg.com/epsone.shtml

Customer:

Great, that link worked, now what would you like us to do?

VanMagnus Systems :

Start from number 7 and continue.

VanMagnus Systems :

:-)

VanMagnus Systems :

Chime in after completing the steps from number 7.

Customer:

ok great, we have installed the software and turned the printer on. Both red and green lights are still flashing

Customer:

When we click on the SSC Service icon we just get failed to set data message

VanMagnus Systems :

Oh my....

VanMagnus Systems :

Not good..

Customer:

no, thought not....

VanMagnus Systems :

Each normal solution we try is not working properly...

Customer:

lets get abnormal?

VanMagnus Systems :

Ok....

VanMagnus Systems :

Where in the UK are you???

Customer:

Suffolk

VanMagnus Systems :

Ok, please hold.

VanMagnus Systems :

Ok, I think that we need to get some local eyes on your printer.

VanMagnus Systems :
































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VanMagnus Systems :

I would suggest to give these blokes a call.

VanMagnus Systems :

They even offer Onsite service..

Customer:

If we are going to get an expert to come and look at it, it will probably be cheaper to buy a new printer won't it?

VanMagnus Systems :

All I ask is that you consider giving a Positive Rating for the service received.

VanMagnus Systems :

Yes. 29 Pounds for color printer service.

VanMagnus Systems :

Chime in when you are ready....

VanMagnus Systems and other Printers Specialists are ready to help you