When did you last change your Cartridges???
not very recently
1. Unplug the power and USB cables from the printer. I pried open my C40UX printer, careful not to break anything. I use a flat blade screwdriver to pry it apart; there are two-three tabs at the back and two at the front. Gently push them in, and then using a bit of force pry apart the cover.2. Next I removed the two (2) waste ink pads. They are located at the back on the left hand side. I used the flat blade screwdriver to lift up the ink pads (they were soaked). Please use rubber gloves as it gets very messy.3. Next I took the pads to the kitchen skin and washed them with just plain hot water until they were white again. I just let the hot water run on them (the pads are about three inches long).4. Once washed I dried them using a hair drier. (you could place it the sun for a few hours or on top of your heater or maybe in a heated oven; (make sure you do not set it on fire with too much heat).5. Once dried I placed the pads back in the ink waste bin at the back of the printer.6. I closed the printer cover and put back all the pieces and plugged in the USB & power cable and turned it on. (Yes the lights are still flashing).7. Go to this link and download this software: click here 8. Install the software and run it.9. Select your printer and model number ( It only says C40 there is no UX, choose it anyway).It will ask if you replaced with new pads; say “YES”. Then close the window.10. Now right click on the SSC service utility, it looks like a printer icon near your clock in the task bar.11. Then click on reset counters. You can do all other stuff with this utility too.12. Turn off the printer power and then turn it on again. If necessary un-plug the power cord from the back of the printer, wait 20 seconds. Plug it back in.13. IT WORKS AGAIN.
Please try the instructions above and Chime in when completed.
i have loosened the three tabs at the back but cannot see any tabs at the front
i have removed the cover and am cannot see any ink pads anywhere.
Really.... Ok... Here is Video instruction Sir or Ma'am...
Hold on a few moments.. I may need to make changes in the instructions for you...
What part of the UK are you in?
Be right back.
suffolk east anglia
Sorry browser crashed.
Ok, how is your shill level with Electro-mechanical devices??
Ok, we will abridge the instructions a bit for you...
You are most welcome.
Ok, start from number #7 and go from there.
Then chime after finishing them.
having clicked on your link we got a page with printer numbers. when we double left clicked on c40 it went blue but we could not get any further as the blue disappeared with another left click .we then rigght clicked and still did not get an install sign.
i have found C40, double left clicked on it to make it turn blue and whatever i click next it disappears. i cannot find an install.icon or panel.
are you still there?
Sorry stepped away.
Chime in when ready...
back again ready to start
Ok, what is the Status Sir or Ma'am?
i am a bloke
Not an issue.
Now working Sir/Bloke???
Please consider a Positive Rating for the Service Received.
Also, Bonuses are always nice.
i hope so
Is there any more assistance needed Sir??
Chime in if any more assistance is needed....
i have tried to find the install programme when i clicked on your link but all i could get was the c4o highlighted in blue and no further. i ty was in a table with supported at the end and i could not click on anything else
Well, hold a moment.
The install program can be downloaded again at your leisure Sir. But it is not needed at this juncture in time to resolve your issue.
Also, you can direct it to save on your Desktop. So it is easier to find.
What are you saying...that we don't need to exercise no. 7 of your list to get this printer to work?
Above is the Link if needed.
OK. You said that it is now "Working" as normal correct?
No it is not working at all.
Or do you need the link to continue?
Ok, the link is pasted above.
Then go to the bottom of the [age and agree with the agreement. And it installs. Do you knw where you installs go???
We could not get the link from your suggested link in number 7 of the list you gave us at the top of this page
Can you cut and paste the link above into your Browser???
I have now taken over from my husband ,and he is the cut and paste man......he has gone to pick up our take-a-way!!!
Fish and Chips???
So where are we in the process Ma'am?
If I go to WWW ssclg.com/epsone.shlm and see how I get on and let you know?....Yes dinner no fish and Chips....Chinese
Hold on please.
Ok, I am going to paste a file in the thread.
I am renaming the file that is supposed to come through the download for you folks.
It has a PDF extension. Just rename it and remove the PDF at the end and replace it with EXE.
So just right click on the image and then the save as option.
Chose to save as: 2014-08-23_192753_sscserve.EXE
Chime in when I am needed.....
I have just had a look at wwwssclg etc.,and could not find any site that looked downloadable...if that is a word!
Okay. Did you see the file that I pasted above??
Madam are you there???
yes,It wants me to close all other applications
Yes please do so and follow the install instruction. than reboot.
Hi, back to try again. we are no further on than before. the printer now with its cover off is still flashing red and green alternately.i have saved 2014-08-23_sscserve.EXE on opening a window appears saying access viol;ation at(###) ###-####
Please reasemble the printer.
We cut out those steps and started from number 7 remember?
Chime in when ready....
Did you see the comments above?
Chime in once the Printer is reassembled please.
i have read all of it but can find nothing to click on or install
Ok, where are you in this process Sir or is it the misses today?
its fred, i have right clicked on your icon and saved the download but can find nothing else
Now that software we might need to find a different place to download it from since it gave the violation warning...
Please kind Sir reassemble the Printer and we will start from there...
it is in one piece
if you can tell me what to do one step at a time, i canlet you know if that step worked
Hold on please... Also what browser are you using? Does it translate other languages...
Here is a link: DANGEROUS URL REMOVED
internet explorer. i don't know
Please click on the link above...
do i click on this
when i put the cursor on it it changes colour and nothing else
Just cua and paste it into a browser window.
that is beyond my expertise
Just left click on that line and move the mouse forward to encompass that web address. Then right click on it and select copy...
What version of windows are you using?
Ok, please follow the instructions below:
Open your Internet Explorer browser window.
Click on "Tools" from the top menu bar. This will cause a drop-down menu to appear.
Left-click on the word "Options." This will cause a dialog box to appear.
Left-click on the tab that says "Security." This will jump you to a new view within the dialog box.
Left-click on the words "Custom Level." The dialog box you see will have a long list of options for customizing your browser.
Scroll down until you see the word "Miscellaneous." Under this, you will see "Drag and Drop or Copy and Paste Files." Next you will see the options to either "Enable" or "Disable."
Left-click on the small circle next to the word "Enable." When you do this, the small circle next to the word will fill in with a black dot.
Move your mouse to the bottom of the page and left-click the word "Okay." This will close the second dialog box.
Left-click the word "Okay" in the first dialog box.
I must step away. I will be back shortly.
i too have to step away to meet my daughter at the station. i will be about 2 hours
that is fine Sir, Just chime in when you are back....
hello, the link you gave me does not work. It says DANGEROUS ULR REMOVED.
The link you sent me yesterday does not work. I can just see DANGEROUS ULR REMOVED. Please advise what to do next. I followed the instructions for enabling the files in the internet security folder
Ok.. That link went to a legit and legal Site. I must ask JA about this.
Ok, thank you
That Site has a good and working copy of that utility that is needed to reset the Printer...
would it be possible for you to send the link again please
I will seek to place a better link here...
Hold on please...
Great, that link worked, now what would you like us to do?
Start from number 7 and continue.
Chime in after completing the steps from number 7.
ok great, we have installed the software and turned the printer on. Both red and green lights are still flashing
When we click on the SSC Service icon we just get failed to set data message
no, thought not....
Each normal solution we try is not working properly...
lets get abnormal?
Where in the UK are you???
Ok, please hold.
Ok, I think that we need to get some local eyes on your printer.
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Once your printer has been repaired why not take advantage of our printer maintenance agreement? Regular preventative maintenance helps to guarantee the reliability of your printer and all your parts and labour are included. Our priority is to ensure that your printer is fully functioning all year round.
If you are based in Suffolk or surrounding areas and require expert Hewlett Packard (HP), Brother, Ricoh, Konica Mino
I would suggest to give these blokes a call.
They even offer Onsite service..
If we are going to get an expert to come and look at it, it will probably be cheaper to buy a new printer won't it?
All I ask is that you consider giving a Positive Rating for the service received.
Yes. 29 Pounds for color printer service.
Chime in when you are ready....