Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello & Welcome to JustAnswer.
May i remotely connect to your computer to take a look at the issue directly?
No. I wouldn't be keen to do that
Okay. That was for your own ease.
So how are you scanning (direct from the device) or through the printer software running on the PC?
Direct via a USB cable
what happens if you scan from the printer software?
the same. All I get from the scanner ( which is also my printer) is the message " not connected"
Is that the exact message that appears?
Which operating system is it?
Communication error Connect Computer is exact message on the scanner/printer
System is Apple
Which version of Apple?
And which printer is it Epson NX415 or SX415 ?
Printer is XP-415
I don't know version of Apple. Computer is from 2008
If you click the apple icon on the top left side and select about this mac
you will see the version number for OS X
Version 10.5.8 Thanks for telling me that !
Please download and run this driver and then see if scanner works or not
OK. Thanks. I might be a few minutes
No worries, take your time.
I feel a bit daft. I downloaded the Epson programme. However to install I need my administrator name and password ***** the Mac which we have lost ! Any good ideas ?
That is the password ***** setup when you configured the Mac. Unfortunately, i cannot help with that because it is a different issue and you would need to ask a question separately for that.
I will go digging for the password ***** and admin name and see what I can do. Can I just leave "chat" open for a while ?
Yes, you can that's no problem.
It worked. Thank you so much
You are welcome.
And, if you can take a second to rate my service below that would be greatly appreciated.