Printer Repair Questions? Ask IT Technicians for Answers ASAP
Sorry for delay in replying. I did click on your suggested link but it resulted in a reply - this does not work on your machine. There was a suggestion that I search the My Store tile to see if there was anything there to cover thet matter but I did search but nothing particular was there.
I tried reloading my machine from that which you sent me and it seemed to load this time. I had the setting as 'run' before so this time I tried 'save' and therre seemed to appear a line showing loading, I think, but I cant find where it went. If it did load, what should I do now to make it functional please?
My Internet browser is Internet Explorer 11 on windows 8.1
I am still in trouble. I downloaded the programme which came after I clicked your attachment and the programme took 15 Minutes to down load. The serial number of the programme was 377487 Eu.exe. and frro m memory was sized as 1.4Mg
I tried to bring it up for clicking on to load but when I went top to the top right hand corner there was only a 'search' sign ands nothing else . I tried searching for the latest downloads but nothing of the date came up.. I then clicked run on the programme and the message was:
"This app can't run on this machine. To find apps for this PC open the windows store file."
So What now and if the wrong app how do I delete it please
At last I have got the file (actually 3 extra copies of it) by ctrol+J - I double clicked it and managed to get it to display as a tile on the start display. How do I get it to work the Epson printer and also to get it into the Epson tile on the start page? I shall delete the extra copies later?
I have been trying to move the app to 'open' as you instructed but it didn't go there, the answer came up with 'this app cant run on this PC. to find apps for this machine open windows store' I've tried double clicking but the same answer. Is there any trick which would shift it to open?
I opened the properties tab but found no tab for 'compatability' although I searched through the other tabs on the properties mode as well. The headings for tabs were:-
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