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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5704
Experience:  B.Sc. Computer Science with Honors
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My pixma 610 will not swithon

Resolved Question:

My pixma 610 will not swithon
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please unplug power cord and then keep the on button on printer pressed for 10 secs

Michelle :

wait for 2 mins

Michelle :

plug in power cord back in and turn on

Michelle :

let me know if printer turns on or not

Customer:

no

Michelle :

ok...

Michelle :

how old is this printer

Michelle :

try connecting power directly to a wall outlet (as opposed to using a surge protector or power strip)

Michelle :

let me know if the printer powers on

Customer:

august 2008

Michelle :

k

Michelle :

ok

Customer:

does not turn on

Michelle :

and how is printer connected to power outlet...direct to wall outlet or through surge protector or power strip

Customer:

extension cable

Michelle :

please plug in the printer power cord directly to the wall power outlet and turn on and check

Customer:

I can't without disconnecting computer

Michelle :

can you connect printer to any other wall outlet other than this one on which computer is connected

Customer:

there is a light at the front of the flip up screen so we know that power has reached the printer

Michelle :

have you connected printer to another power point or its at the old one

Customer:

Correction: the light is at the front of the main body of the printer in front of the flip up

Customer:

yes, to a different wall socket

Michelle :

ok...and if you try using the buttons on the printer to print a test page, does it print anything

Customer:

no buttons work and there is no display

Michelle :

please turn off printer and unplug power cord from amins

Michelle :

mains

Michelle :

then keep the on button on printer pressed for 10 secs

Michelle :

wait for 2 mins

Michelle :

plug in power cord and turn on printer and check

Customer:

done

Michelle :

let me know if you get any display on printer

Customer:

No. light on front has one out

Michelle :

it seems the printers internal power supply has shorted

Michelle :

the power adapter cord is fine as it seems t supply power but even though light comes on printer its not powering on

Customer:

Is the printer repairable?

Michelle :

yes..however the repair costs maybe high considering multple componet failures

Customer:

I guess so

Michelle :

i would suggest to contact any local printer repair store and take an estimate cost and then decide accordingly whether you would like to get this one repaired or opt in for a new printer

Michelle :

let me know if you have any questions

Customer:

which is the nearest cannon printer to this one?

Michelle :

mp620 is there

Michelle :

however there all lots of all in ones

Michelle :

you can check out at a store near you for the best deal available

Michelle :

go in for an all in one or multifunction printer

Customer:

Thanks, ***** ***** confirmed my own opinion

Michelle :

thanks for your understanding

Michelle :

you may click on a smiley face below to rate my service

Michelle :

thanks for choosing just answer

Michelle :

you may click on a smiley face below now and click submit

Customer:

goodbye.

Customer:

M S Jarrett, FIET

Michelle :

Bye!....

Michelle :


you may click on a smiley face below now and click submit



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