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ehabtutor
ehabtutor, Engineer
Category: Printers
Satisfied Customers: 1344
Experience:  Bachelor of computer science, 5+ years experience in software development, software company owner
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Hi I have an HP Officejet 7500A printer. The problem I have

Resolved Question:

Hi
I have an HP Officejet 7500A printer. The problem I have is that I cannot print in colour when I want to print photos they all come out black & white. When I print out a test print ALL the colours are printed. I have gone as far as re-loading the software but with no success.
Can you help
Clive
Submitted: 3 years ago.
Category: Printers
Expert:  ehabtutor replied 3 years ago.
ehabtutor :

Hi and welcome to just answer

ehabtutor :

My Name is ***** ***** and it would be my pleasure to help you fix this issue.

ehabtutor :

Can you let me know when you are online and ready, so i can remotely login to your pc and fix this issue for you

Customer:

Hi

ehabtutor :

hi there

ehabtutor :

i have a couple of quick clarifications and then we can start a remote session so i can fix this issue for you

Customer:

Sorry I was called to the door..I have logged in to my p.c

ehabtutor :

ok take your time. let me know when you are ready

Customer:

Excuse me a minute I will Have to get you up on the home p.c. I am sending this from my ipad

ehabtutor :

sure. let me know when you are connected from the pc with the issue

ehabtutor :

as i will have to start the remote session to that pc.

ehabtutor :

let me know when you are ready

Customer:

I am logged in to just answers but I cannot find my questionquestion

ehabtutor :

what do you mean, are you trying to go to the question from your pc?

ehabtutor :

you just have to click on my questions

ehabtutor :

and then you will find the question listed, click on the question title link to open it

Customer:

On my PC I have the web site but when I try my questions nothing shows

ehabtutor :

this is odd

ehabtutor :

can you retype the link above

ehabtutor :

http://www.justanswer.co.uk/printers/8n4rk-hi-i-hp-officejet-7500a-printer-problem.html

ehabtutor :

this one, try to type it in your browser

ehabtutor :

where you able to get to the question?

Customer:

Sorry it's telling me I have no questions

ehabtutor :

are you sure you are using the same account

Customer:

I,ll try logging in again just incase

ehabtutor :

Anyways i can give you the remote login link and you can type it in your pc and we can continue from there then you can use the ipad finally to rate the answer here

ehabtutor :

The remote login contains a chat that we can use instead

ehabtutor :

http://www.justanswer.com/remotedesktop/join.aspx?Session=6d6a9a33-8e46-4b40-9bd6-9fcd928b1f32

ehabtutor :

This is the remote login link above

ehabtutor :

once you type it and go to the page, just follow the instructions to join the remote session

Customer:

Sorry. But I've tried and I get your law side of your company. I think I will have to forget putting you to so much trouble and call it a day

Customer:

Can you email a link to access the page

ehabtutor :

no worries, I am standing here so i can help you

ehabtutor :

from your pc

ehabtutor :

go to www.join.me

ehabtutor :

towards the middle of the page, you will find a start a meeting link. click it

ehabtutor :

it will download the joinme application. once downloaded, double click it and once it opens, you will find a 9 digit number at the top of the program, type it here for me so i can join you remotely

ehabtutor :

can you do that?

Customer:

Trying now

ehabtutor :

ok

ehabtutor :

let me know if you face any difficulties

Customer:

674-612-942

ehabtutor :

great

ehabtutor :

seconds and i will be joining you

ehabtutor :

sorry lost connection to you on join.me

ehabtutor :

are you there?

Expert:  ehabtutor replied 3 years ago.
Hi Clive,
Issue Fixed remotely.
Please remember to use the faces under the question to rate my answer.
A bonus will be highly appreciated.
regards,
ehab tutor
ehabtutor and 2 other Printers Specialists are ready to help you
Expert:  ehabtutor replied 3 years ago.
Hi Clive,
where you able to print in color using the method I showed you?
do you need any more clarification?
regards,
ehab tutor