How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 22577
Experience:  Computer networking/repair. 20+ years experience printer repair
59725966
Type Your Printers Question Here...
Nathan is online now

Canon Pixma MG7150

Resolved Question:

Canon Pixma MG7150
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble. We’ll get started chatting here.

If you’d prefer support beyond the chat format, you may also reach me directly via phone or a remote support session. I’ll send an additional services offer for these options - feel free to ignore it for now, it will be available to you at any time during or after our conversation.

Nathan :

There are several possible causes of the C000 error, including internal debris/contamination, or a hardware fault (bad motor/sensor/gear/belt/roller in the paper feed path, bad logic board, etc).

Nathan :

What we can try here are some cleaning and reset steps.

Nathan :

The most likely issue here really is a jam, though it may not be obvious and visible, or the prior jam may have caused some hardware damage. Hopefully the clean/reset will help.


Nathan :

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Blow out the inside compartment, both from above and from the front (where the paper supply is input) with compressed/canned air.

Nathan :

Spin any accessible rollers/wheels with your finger, to be sure they move freely and that nothing is stuck under them.

Nathan :

Then wipe down the encoder strip, which is a clear plastic strip that runs the width of the inside compartment, near the carriage rails.

Nathan :

Then close everything back up, replace the paper supply, and reset the machine:
unplug power at the mains
wait 5 minutes
press and hold power/on button 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Nathan :

If no joy with that, it would unfortunately confirm a hardware fault.

Customer:

I think i removed all bits of paper as I have it here in front of me and it is intact with no tears, just crumpled.

Nathan :

As this is a 2013 model, it is hopefully still under the 1 year guarantee, and you can file a support claim with canon

Customer:

I will go and try the steps you suggest, be back shortly

Nathan :

If you're beyond the 1 year warranty, you'd be on your own for repair costs, which wouldn't be practical, even for a relatively new machine. You'd pay £200 on average for repairs, and could replace it with a brand new machine, with fresh warranty for about 80

Customer:

Thank you for your advice, much appreciated, off to try your advice...

Nathan :

You're welcome, and good luck! If you end up needing some replacement recommendations, just let me know.

Customer:

It didn't work, I'm afraid.

Customer:

I think it's still within the warranty, but I bought it from Amazon so not sure what to do next, will see if I can find the paperwork.

Customer:

Thanks again.

Nathan :

You should be able to get the invoice out of your amazon account

Nathan :

Best of luck to you.

Nathan :

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://www.justanswer.com/electronics/expert-p0llinate/

Thank you, ***** ***** a good day,

Nathan

Nathan, Engineer
Category: Printers
Satisfied Customers: 22577
Experience: Computer networking/repair. 20+ years experience printer repair
Nathan and other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1979
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1163
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers