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There are several possible causes of the C000 error, including internal debris/contamination, or a hardware fault (bad motor/sensor/gear/belt/roller in the paper feed path, bad logic board, etc).
What we can try here are some cleaning and reset steps.
The most likely issue here really is a jam, though it may not be obvious and visible, or the prior jam may have caused some hardware damage. Hopefully the clean/reset will help.
First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.Blow out the inside compartment, both from above and from the front (where the paper supply is input) with compressed/canned air.
Spin any accessible rollers/wheels with your finger, to be sure they move freely and that nothing is stuck under them.
Then wipe down the encoder strip, which is a clear plastic strip that runs the width of the inside compartment, near the carriage rails.
Then close everything back up, replace the paper supply, and reset the machine:unplug power at the mainswait 5 minutespress and hold power/on button 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
If no joy with that, it would unfortunately confirm a hardware fault.
I think i removed all bits of paper as I have it here in front of me and it is intact with no tears, just crumpled.
As this is a 2013 model, it is hopefully still under the 1 year guarantee, and you can file a support claim with canon
I will go and try the steps you suggest, be back shortly
If you're beyond the 1 year warranty, you'd be on your own for repair costs, which wouldn't be practical, even for a relatively new machine. You'd pay £200 on average for repairs, and could replace it with a brand new machine, with fresh warranty for about 80
Thank you for your advice, much appreciated, off to try your advice...
You're welcome, and good luck! If you end up needing some replacement recommendations, just let me know.
It didn't work, I'm afraid.
I think it's still within the warranty, but I bought it from Amazon so not sure what to do next, will see if I can find the paperwork.
You should be able to get the invoice out of your amazon account
Best of luck to you.
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Thank you, ***** ***** a good day,