Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I am A. Stevens here to help with your question!
Just to make sure I understand correctly, you are using the Copy function of your Epson XP 405 to copy a 4x6 document and when it prints it comes out much smaller.
Is that correct?
I have not recd. an answer yet as the mail you sent did not give one. maybe I am unsure how to open the mail properly----- roger
Roger - I am unable to give you a good answer because I need a bit more information first.
Can you answer some questions for me about the problem so that I can give you the best answer?
what you need
When you copy the 4x6, you do it from the glass scan bed correct?
then you hit copy on the panel and it comes out much smaler than expected
is that right?
yes, but it should read 8x6, not 4x6 ---roger
sorry about that, mistyped it
Is it one particular 8x6 you are having trouble with
When you go through the prompts for copying on the screen, do you know how to access copy settings
after you select the color mode, if you press the down arrow button it will take you in to copy settings page
Do you see the different options there?
What do the different size options say?
What what about the Reduce/Enlarge field?
a4 a5 5x7 8x6
So when copying 8x6 have you come in here and selected 8x6 before copying?
Seems that the auto detection may not be working
OK, and then how about the reduce/enlarge?
Could you tell me one other thing, does your scanner function work correctly?
From your description it seems that maybe the image sensor that is scanning the documents may be faulty.
its on 100 p cent
Have you tried enlarging?
Try to enlarge it..maybe this would be a workaround.
But I think if you really want to fix the issue you would need to get the Printer replaced or serviced by Epson.
Are you still within the warranty period?
Normally 1 year.
I can provide you the contact info for Epson warranty support if you would like
Oh..ok. well then I suppose you could pay for a repair if you chose to.
Maybe the enlarge will resolve your issue though.
no thank you as I have a man in the village
OK. I hope that he can fix it for you...
If you don't mind, please do rate my service here today.
I would really appreciate it.
Thanks for using Just Answer, and have a great day.
I rate your service as good so accept I have to honour the agreement ---roger
thanks for trying so hard