How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Printers Question Here...
Freddy M. is online now

my allinone priter is esp310 only had it 9 months replaced

Resolved Question:

my allinone priter is esp310 only had it 9 months replaced ink etc stillgeting error41 when I want to print photos Also I don't see why I need to be charged for this info when I have only had the machine a few months
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
How did you clean the print head?
.
Customer: replied 2 years ago.

warm soapy water

Expert:  Freddy M. replied 2 years ago.
.
I actually meant did you remove it, soak it, use cotton swabs etc? Unfortunately soap should usually be avoided but warm water is good.
.
Customer: replied 2 years ago.

did not soak it gently wipped it with cotton bud Not much soap in water just one drop of washing up liquid in a large glass bowl about one pint of water warm

Expert:  Freddy M. replied 2 years ago.
.
Thank you that should have worked unless the print head itself needs to be replaced. Since it is under a year old it should be covered by warranty. Call 0870-2430270 and you should be able to get a new print head sent to you under the warranty. Otherwise you can buy one here: Click Here If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Kodak.
.
Freddy M. and 2 other Printers Specialists are ready to help you

Related Printers Questions