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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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Just after I carried out a software update on my Canon MG7150

Resolved Question:

Just after I carried out a software update on my Canon MG7150 printer and tried to print some document pages from the internet the printer would not start printing but kept coming up with the warning " Canon IJ Preview in Operation" and all pending documents were put on hold. Does anyone know what this might mean and how long is such a preview supposed to take? thank you Simon Jones
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know the operating system installed on your computer

Customer:

Windows 7 Home premium

Michelle :

ok

Michelle :

and how is printer connected usb or wifi

Customer:

WIFI

Michelle :

ok

Customer:

is everything ok are we still in contact

Michelle :

yes...

Michelle :

please right click on printer icon and printer properties

Michelle :

click on print test page

Michelle :

let me know if it prints a test page

Customer:

The printer icon does not provide the option of printing a test page when selected

Michelle :

ok...would it eb fine if i remote access and check the settings out for you

Customer:

thankyou it would be very helpful

Michelle :

please click on below link and in the page that opens, click on green button "start full version"

Michelle :

download, save and run the file

Michelle :

once installed let me know the id and password

Customer:

I seem to have been given an ID of576228869 and a password ***** e187ji

Michelle :

ok

Michelle :

let me connect

Michelle :

give me a moment

Customer:

we need to re connect again

Michelle :

i am connected

Michelle :

you may click on a smiley face below to rate my service

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