Hello and thank you for choosing JA for your IT support needs... Sorry for this issue that you are now having. I must ask what Operating System are you using??? Windows or MAC?? And what version of that OS are you using???
Chime in when ready....
I am using windows with the OS 8.1
Firstly, I will have you uninstall the current Printer Driver. Also, where did the driver come from? Online or the DVD/CD???
Instructions on how to remove the Printer from Windows 8.1.
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
Tap or click PC and devices.
If you're removing a wired or network device, tap or click Devices. If you're removing a Bluetooth enabled device, tap or click Bluetooth.
Tap or click the device you want to remove, and then tap or click Remove device or Remove.
Then after uninstalling the Printer driver. Please reboot....
Then follow this link and reinstall the Printer driver from this link:
Chime in when ready Sir or Madam...
Ok. let us try this now.
Please remove all paper from the printer and remove the Cartridges from it. Then unplug and disconnect the printer form the electrical outlet and remove the power cord from the Printer also. Leave it unplugged for 45 minutes. then reconnect every thing and power it on. Please let me know of the results.