How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Printers Question Here...
Michelle is online now

My all in one printer esp1.2 is connected to my computer by

Resolved Question:

My all in one printer esp1.2 is connected to my computer by Wi Fi and is displayed as working correctly but is showing an error on the computer screen when I try to print.
Error code###-##-#### All connections appear to be fine. Can you offer any advice please.
David
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.
michelleclive :

Hi, My name is ***** ***** i will be assisting you

michelleclive :

please let me know the operating system installed on the computer

Customer:

Windows8.1pro

michelleclive :

please try the below steps

michelleclive :

turn off printer and unplug power cord...

michelleclive :

keep the ON button opn printer pressed for 10 secs

michelleclive :

wait for 2 mins

michelleclive :

plug in power cord back in and turn on printer

michelleclive :

try printing and let me know if still error code repeats

Customer:

my printer is shown as off line so cannot print

michelleclive :

ok...when was the last time you were able to print from the printer

Customer:

Yesterday morning

michelleclive :

and what is the status of the wifi blue led..is it on, off or flashing

Customer:

It's on and steady

michelleclive :

ok it seems to be an issue of lost connection

michelleclive :

i will give you a sequence

Customer:

OK, what now?

michelleclive :

but before that please note that you can reopen this chat from just answer emil by clicking on view answer

michelleclive :

now you need to turn off computer, printer and router

michelleclive :

the sequence of turning them back on is as follows

michelleclive :

1. computer...once you reach desktop, then turn on

michelleclive :

2. router..once its booted and you are connected to internet, then turn on

michelleclive :

3. printer

michelleclive :

once this is done check if printer still shows up as online or offline

Customer:

OK have done all that and it indicates printer is 'off line' and I cannot add printer to allow me to print.

michelleclive :

ok..would you like me to remote access and check the settings out for you

Customer:

Yes please

michelleclive :

ok...do you have teamviewer on your computer

michelleclive :

]http://www.teamviewer.com/hi/index.aspx..you can download it from this link

Customer:

I have no idea what that is so can't help there I'm afraid.

michelleclive :

click on link i gave above..in page that opens click on start full version

michelleclive :

save and run the file

michelleclive :

once installed let me know the id and password

Customer:

ID 859 525 921

Customer:

password *****

michelleclive :

please cross check the password

michelleclive :

its not egtting accepted

michelleclive :

its 8394

michelleclive :

is that right

Customer:

What should I put as partner ID?

michelleclive :

you do not have to put any id

michelleclive :

simply tell me the id and password ***** the left side on teh window

Customer:

It's just that the panel popped up suggesting I should enter it

michelleclive :

please close teamviewer and open it again and let me know the id and password

michelleclive :

if you facing difficulty with the tool, i will give you the steps which you can try

michelleclive :

let me know if you would like me to share the steps

Customer:

I seem to have lost Teamviewer apart from the email thanking me for downloading it so don't have the Id etc. you are looking for.

michelleclive :

dont worry, lets try the steps

Customer:

Yes please.

michelleclive :

  1. On the computer, press [Windows key] + R).

  2. Type services.msc, then click OK.

  3. Scroll to the Print Spooler service.

  4. Right-click Print Spooler, then select Restart.

  5. After the Print Spooler service restarts, scroll to Kodak AiO Network Discovery Service.

  6. Right-click Kodak AiO Network Discovery Service, then select Restart.

michelleclive :

once done try printing and let me know the status

Customer:

Windows cannot find services. msc, it says.

michelleclive :

do you see the search bar on the computer

Customer:

yes

michelleclive :

in search box type teamviewer

michelleclive :

then open teamviewer from serch results

Customer:

What I found was file search

michelleclive :

type teamviewer

michelleclive :

does anything come up in search results

Customer:

yes, teamviewer

michelleclive :

open it

michelleclive :

and let me know the id and password ***** on left side

Customer:

ID 859 525 921

Customer:

Password *****

michelleclive :

ok..let me connect

michelleclive :

please let me know the id and password ***** teamviewer

michelleclive :

once your computer has restarted

Customer:

Hi, Michelle I don't know what happened but the computer shut down and failed to restart. I had to use my Windows disc to re-boot and lost all my files in the process. Have we solved the original problem or what?

Customer:

Have just tried to print but a 'spooling message has appeared so we appear to back to square one.

Michelle :

the original problem was fixed. however if you are still facing any issues, let me know what time you will be online and i will help you further via remote access

Michelle and 2 other Printers Specialists are ready to help you