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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have an HP Officejet Pro 8600 Multifunction printer which

Customer Question

I have an HP Officejet Pro 8600 Multifunction printer which will not print from my computer. The device states it is out of paper, but it isn't. It will print from the copy function but doesn't appear to connect with the computer print function. Can you advise?
Submitted: 2 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 years ago.
<span class="JA_chatAuthorName"CustomerSystems :

Hello and thank you for choosing JA for you IT solution needs. Sorry that you are having this issue. Please follow the instructions below Try the instructions below:

<span class="JA_chatAuthorName"CustomerSystems :

Accessing the Secret Support Menu


This printer has a hidden support menu where you can access several troubleshooting services that you can use whenever your [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE]printer goes haywire. To access the support menu, you need to:



  • Turn OFF your printer.

  • Wait for 10 Seconds before turning it ON again.

  • Just as the printer turns ON, press the back button (arrow icon) on the front panel of the printer “4 times”.

  • If you did it correctly, the support menu should appear.


Accessing the Resets Menu


There are several options under the support menu. To access the resets menu all you need to do is navigate through the right until you find the resets menu. Under the resets menu, you will find the three different types of resets, the partial reset, semi-full reset and the full reset. Select the appropriate type of reset you need, and your printer should start resetting itself.


What are these Reset Procedures for?


Each reset procedure is applicable on certain types of issues. Please see below.


The partial Reset


The partial reset basically just refreshes the printer and clears out unneeded memory from the printer. This type of resets fixes minor printing issues such as slow printing, cartridge errors, etc..


The Semi-Full Reset


The Semi-Full Reset is the most useful type of reset. However, this clears out all the custom setting from your printer and returns if to its default factory settings. Use this reset if the partial reset does not fix your issue.


Full Reset


The full reset is the most powerful reset. If all other reset procedures is not working you can do this. However, it is not recommended as it really clears deep settings from your printer and any interruption on the reset process may render your printer unusable.

<span class="JA_chatAuthorName"CustomerSystems :

For your issue, a Full Reset is Advised.

<span class="JA_chatAuthorName"CustomerSystems :

Chime in if any assistance is needed...

JACUSTOMER-bh0l9eo2- :

Hi there.

<span class="JA_chatAuthorName"CustomerSystems :

Hi and Good Day to you Sir or Madam...

JACUSTOMER-bh0l9eo2- :

Hi there. That's not working for me. When the printer is turning on, only an HP sign with a blue line below comes on and when the back arrows appear the main options are also in view. Do I just press where I think the back arrow is and try again?

<span class="JA_chatAuthorName"CustomerSystems :

Ok, as per the instructions:

<span class="JA_chatAuthorName"CustomerSystems :

[STYLE][/STYLE][/IMAGE]printer goes haywire. To access the support menu, you need to:



  • Turn OFF your printer.

  • Wait for 10 Seconds before turning it ON again.

  • Just as the printer turns ON, press the back button (arrow icon) on the front panel of the printer “4 times”.

  • If you did it correctly, the support menu should appear.

<span class="JA_chatAuthorName"CustomerSystems :

Now please do me a favor..

<span class="JA_chatAuthorName"CustomerSystems :

Turn of the Printer for 15 minutes and unplug it from the Wall Socket or Surge Stritp.

<span class="JA_chatAuthorName"CustomerSystems :

Lastly, remove the Power adapter from the printer. Leave it in this state for 15 minutes.

<span class="JA_chatAuthorName"CustomerSystems :

Then we shall start again...

<span class="JA_chatAuthorName"CustomerSystems :

Also remove all paper from the Printer too...

<span class="JA_chatAuthorName"CustomerSystems :

Do you have canned/compressed air handy??

<span class="JA_chatAuthorName"CustomerSystems :

Are you here Sir or Madam?

<span class="JA_chatAuthorName"CustomerSystems :

You appear to be busy, just Chime in when you are ready???

JACUSTOMER-bh0l9eo2- :

Yes that is a good idea. Home phone is 0141(###) ###-####/p>

<span class="JA_chatAuthorName"CustomerSystems :

Oh, did you accept my offer Sir or Madam???

<span class="JA_chatAuthorName"CustomerSystems :

When it comes to JA, I am not permitted to call or email you directly. Unless you accept an offer of contact...

<span class="JA_chatAuthorName"CustomerSystems :

Chime in when ready....

<span class="JA_chatAuthorName"CustomerSystems :

I will step out of the Chat, Just Chime in when ready...

JACUSTOMER-bh0l9eo2- :

Hi there. I thought I had accepted the offer, which was why I gave you the phone number. Must have missed something??

<span class="JA_chatAuthorName"CustomerSystems :

My apologies...

<span class="JA_chatAuthorName"CustomerSystems :

I will report a Technical error....

<span class="JA_chatAuthorName"CustomerSystems :

Hold on please....

<span class="JA_chatAuthorName"CustomerSystems :

Sorry for that...

<span class="JA_chatAuthorName"CustomerSystems :

I have reported an error to the Moderators of JA.

<span class="JA_chatAuthorName"CustomerSystems :

Ok, have you disconnected and then reconnected the Printer as of yet?

JACUSTOMER-bh0l9eo2- :

Yes I have twice now. When the machine switches back on and I press the back arrow, I do not get the Support Menu, just the Options. Sorry about the delay. I'm also writing a report and the window is just under the Word doc.

<span class="JA_chatAuthorName"CustomerSystems :

Ok, hold a moment... I must read your statement.

<span class="JA_chatAuthorName"CustomerSystems :

It is OK, I knew that you must have been Busy...

<span class="JA_chatAuthorName"CustomerSystems :

Now, when you have about 30 minutes of free time. We should be able to resolve this issue...

JACUSTOMER-bh0l9eo2- :

OK. I am free now if that's good for you. Just saved my report.

<span class="JA_chatAuthorName"CustomerSystems :

Great...

<span class="JA_chatAuthorName"CustomerSystems :

When ever you are ready...

JACUSTOMER-bh0l9eo2- :

Right. What do you want me to do?

<span class="JA_chatAuthorName"CustomerSystems :


Ok...

<span class="JA_chatAuthorName"CustomerSystems :

Did you Tele just ring??

<span class="JA_chatAuthorName"CustomerSystems :

Did your Tele just ring??

JACUSTOMER-bh0l9eo2- :

No. 0141(###) ###-####

<span class="JA_chatAuthorName"CustomerSystems :

Ok.

JACUSTOMER-bh0l9eo2- :

Just thought - if you are outside the UK the phone no is 44(###) ###-####

<span class="JA_chatAuthorName"CustomerSystems :

ok, now trying Skype...

JACUSTOMER-bh0l9eo2- :

Brilliant!!!!! It worked. Sorry we got cut off. Hope you have a great week!

<span class="JA_chatAuthorName"CustomerSystems :

Please consider a Positive Rating for the Service Received. Also, kindly consider a Bonus....

VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
VanMagnus Systems and 2 other Printers Specialists are ready to help you

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