Thanks. I followed your advice, but after unplugging, and moving the print head (it ran easily) and turning the printer back on I still get the message:
Clear all paper
Press Ok to continue
Code 3528 (or 3524 or 3523)
I've looked at the printer and can see no paper caught inside front or back. This happened whether there is paper in the paper tray or not. The error first happened at the start of the first document I tried to print today.
Carriage is wholly visible but right of centre.
Error code now 3524 . I haven't tried it again but it seems to change a few last digits to 35xx each time I have pressed the OK
Tried and it hasn't worked. Internal guide pushed fwd easily but nothing came out. Pressed OK on the screen and there was a click and the same error message appeared.
I'm now away from the desk for an hour and will next see your messages at 1530.
Freddy I will rate you highly, as you have been very helpful, v clear and quick. just need to know whether this is fixable or whether I have to buy a new printer.