How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38170
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now

I have a Stylus DX5000 that has just stopped printing in widows

Resolved Question:

I have a Stylus DX5000 that has just stopped printing in widows 7 all lights come on and it says the cause is product problem, but the printer works fine in stand alone and with windows XP, it has always worked with windows 7 before today any ideas please
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Ken! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you mean you are still able to make a copy on the printer, and you are still currently able to print to the windows xp computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I have XP and windows 7 on my computer and I swop between them both when I am in XP it will work and print fine yesterday I tried to print off an email in 7 and all the lights came on saying error the manual said try turning off then on again I did this and pressed print and got the email thinking I had fixed the problem I tried printing another item but again all lights came on and nothing was printing in 7 but all is OK in XP and stand alone

Expert:  Viet - Printer Tech replied 3 years ago.
Are you communicating with me on the windows 7 computer now?

Can we do a remote support session on the windows 7 computer, so we can chat, and I will be able to fix the printing issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

Yes I am on 7 how do I start this remote support session

Expert:  Viet - Printer Tech replied 3 years ago.

Thank you, ***** ***** the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=79a9c4b3-1dba-4afd-bdfc-0c26733b35d2

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet - Printer Tech and 2 other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 3 years ago.

Working on issue. Thank you,

Expert:  Viet - Printer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much for your patience.

http://www.justanswer.co.uk/electronics/expert-itstuff/