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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1157
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Everytime I try to print my banner, the whole application shuts

Customer Question

Everytime I try to print my banner, the whole application shuts down !
Submitted: 3 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 years ago.
<span class="JA_chatAuthorName"CustomerSystems :

Hello and thank you for choosing JA for your IT support needs. What is the application and what is the Application that you are using? Sorry for this issue, but you have a Brit on with you....

<span class="JA_chatAuthorName"CustomerSystems :

Chime in when you are ready...

JACUSTOMER-x1uehcs4- :

Print Explosion Deluxe

<span class="JA_chatAuthorName"CustomerSystems :

Sorry, I need to know the Operating System you are using..

JACUSTOMER-x1uehcs4- :

Mac OSX Version 10.9.4

<span class="JA_chatAuthorName"CustomerSystems :

Ok, did you get the latest update?

JACUSTOMER-x1uehcs4- :

Yes

<span class="JA_chatAuthorName"CustomerSystems :

Ok...

<span class="JA_chatAuthorName"CustomerSystems :

This started after the update, correct???

JACUSTOMER-x1uehcs4- :

No, this is a product that I have just purchased in the last few weeks

<span class="JA_chatAuthorName"CustomerSystems :

Ok, so this is the first time using it??

JACUSTOMER-x1uehcs4- :

My first time printing a banner, I have printed posters successfully.

<span class="JA_chatAuthorName"CustomerSystems :

OK.

<span class="JA_chatAuthorName"CustomerSystems :

After the update, can you still print posters???

<span class="JA_chatAuthorName"CustomerSystems :

Try this. Quit the Print Explosion program. From within Finder Go to your Home Folder > Library > Preferences, scroll down to a folder called "Print Explosion Deluxe 3.0" now drag it to the desktop. Also within Finder go to your Home Folder > Library > Preferences > file named "com.novadevelopment.PrintExplosion.plist" drag it to the desktop. Restart Print Explosion, it will ask you to register, and you may have to reset some of your preferences within the program.