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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have a Canon Pixma MG5250 (printer driver 11.7.1) and a

Resolved Question:

I have a Canon Pixma MG5250 (printer driver 11.7.1) and a Mac OS X (v.10.10 Yosemite) and I cannot get it to print documents created for paper sizes A6, 5 and 6 inch square and 5x7 which it accesses from the rear tray
Submitted: 2 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 years ago.
VanMagnus Systems :

Hello and thank you for choosing JA for your IT support needs. This should an easy one to resolve. Please follow this link and acquire the latest Printer drivers:

VanMagnus Systems :

http://www.canon-europe.com/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG5250.aspx?type=download&language=&os=OS%20X%20v10.10

VanMagnus Systems :

After loading the latest drivers, restart the MAC and try to print again..

VanMagnus Systems :

Chime in when ready...

Customer:

This still does not work. I am trying to print an insert to a hand made greetings card. Therefore the text (happy birthday) is in the middle of the right hand side of the sheet of paper which for an A6 portrait card is 140mm by 204 mm (being slightly smaller than the actual card so that when it is folded is remains inside the card). The paper is in the rear tray short side down (long side does not fit) and so the printing is landscape. This is so for the 5" and 6" square card inserts and also the 5"x7" - the paper being twice the width of the finished card. On the test print the text is at 90 degrees to the paper and is the left hand side of the paper and is falling off the paper.

VanMagnus Systems :

hello, how are you doing??? Now reading what you typed...

VanMagnus Systems :

Ok, what program are you using to print the card??

VanMagnus Systems :

Chime in when ready....

Customer:

Apple Mac Pages and have the latest download for this

VanMagnus Systems :

Ok...

VanMagnus Systems :

Give me a few moments please.

VanMagnus Systems :

I must asked, has it ever printed this type of card before???

Customer:

Yes - before I upgraded to Maverick and Yosemite, although it did fail a couple of times. As far as I can see it is only a different size of landscape orientated paper with the text to one side. It will print this way with A4 paper.

VanMagnus Systems :

Ok..

VanMagnus Systems :

Reading your comments...

VanMagnus Systems :

But not A6??

Customer:

No, nor for the other sizes mentioned. When the document is created it shows ok on the screen and also when requesting the print it shows ok but the text is not in the right place anti is also not all on the paper

VanMagnus Systems :

Ok..

VanMagnus Systems :

Have you considered using one of the many pre-made templates???

VanMagnus Systems :

Since there are many of them out there to use...

Customer:

As far as i'm concerned this is very basic stuff and I could have done it on an old manual typewriter in a fraction of the time. If neither the word processing package nor the printer can do this then I feel that i'm wasting my time.

VanMagnus Systems :

Ok please hold. Reading you comments.

VanMagnus Systems :

As I have been chatting with you, I have been reading in the MAC Forums for Pages.

VanMagnus Systems :

There seems to be an issue with Printing using A6 Portrait.

VanMagnus Systems :

There is a workaround that I found for this issue recommended for users of the Pages program.

VanMagnus Systems :

The issue seems to when you are trying to manually configure the dimensions of the printing area when using A6.

VanMagnus Systems :

The work around I found is:

VanMagnus Systems :

http://www.pagestemplatesapp.com/Home.html

VanMagnus Systems :

Now please consider not punishing the messenger here...

VanMagnus Systems :

It seems that there is an issue with pages printing when a user is attempting to define the area to print. VS, a Template doing so.

VanMagnus Systems :

When it comes to using A6 as the Print media VS A4.

VanMagnus Systems :

Chime in when ready....

Customer:

Thank you for your help. I sometimes think I should have bought a different computer but my sons said I would be better off with this one. Perhaps I should change my hobby and take up knitting instead of making cards.

VanMagnus Systems :

Wait, as a fellow Brit..... I must say "No Way!" We are made of stronger stuff then that.

VanMagnus Systems :

I should say running a Tea House...

VanMagnus Systems :

Sorry for my silliness.

VanMagnus Systems :

Please consider a Positive Rating for the service Received.

VanMagnus Systems :

Have a good day Sir or Madame.

VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1149
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
VanMagnus Systems and 2 other Printers Specialists are ready to help you

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