Hello Tony! Thank you for your question. I'm the printer technician. I will be assisting you today.I'm sorry about the issue. Do you connect the printer to the computer with a USB cable? Or is the printer wireless?
Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
The printer has a USB cable and is wireless, by remote do you mean take over my computer to check remotely
I will try anything at the moment I need my printer up and running ASAP.
What is the best method cable / wireless.
cable is fitted, connect remotely and fix please.
Please reply at the box below. Thank you,
I'm sorry, it looks like your computer is not able to connect with me. Let me provide written instructions for fixing this issue; it's very simple:
Please let me know if there is still any issue. Thank you,
THERE IS NO PRINTER NAME IN THE BOX
I have placed the printer cable into a different port it has now come up with Canon MG7100 series on my Mac third box askes to Choose driver or printer model, Printer is not on the list of printers but computer has now located the printer as this is the only one connected.
Great, it's getting there. Please download and install the printer driver/software at the website below:http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG7150.aspx?type=download&softwaredetailid=tcm:14-1091005&os=Mac%20OS%20X%20v10.6&language=EN, then restart the computer, then click on the + (plus) icon to add; it should work.(If the above website does not work, then try this link:http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG7150.aspx?type=download&softwaredetailid=tcm:14-1091004&os=Mac%20OS%20X%20v10.6&language=EN)Please let me know if there is still any issue. Thank you,