How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
15852642
Type Your Printers Question Here...
Freddy M. is online now

hp2510 all in one message that the black cartridge is faulty

Resolved Question:

hp2510 all in one message that the black cartridge is faulty have installed new one still same message
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
I want to warn you that it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Are they genuine HP cartridges?
.
Customer: replied 2 years ago.

no they are from Tesco and have had Tesco cartridges before before

Expert:  Freddy M. replied 2 years ago.
.
Can you try a genuine cartridge please? Regardless of whether this type worked before this machine is very picky about cartridges and both generic/refilled can damage the carriage assembly. They can also cause the exact error you are currently seeing. Until we rule out the cartridges we can not continue.
.
Customer: replied 2 years ago.

I don't have an HP cartridge to hand will get one and get back to you

Expert:  Freddy M. replied 2 years ago.
.
Take all the time you need, hopefully that is all that is needed.
.
Customer: replied 2 years ago.

still not working with HP cartridge

Expert:  Freddy M. replied 2 years ago.
.
Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

.
Customer: replied 2 years ago.

I'll give that a go

Expert:  Freddy M. replied 2 years ago.
.
Take your time.
.
Customer: replied 2 years ago.

still no joy

Expert:  Freddy M. replied 2 years ago.
.
Did the error change at all?
.
Customer: replied 2 years ago.

yes it now says both cartridges are faulty

Expert:  Freddy M. replied 2 years ago.
.
That is not a good sign, How old is the printer? If it is over a year old did you happen to get an extended warranty?
.
Customer: replied 2 years ago.
No
Expert:  Freddy M. replied 2 years ago.
.
Please turn the machine off and unplug it, leave it unplugged for 30 minutes. Repeat the cleaning while it is off (it can take up to 3 tries if it is going to work).
.
Customer: replied 2 years ago.

ok

Expert:  Freddy M. replied 2 years ago.
.
Take your time.
.
Customer: replied 2 years ago.
Still trying
Expert:  Freddy M. replied 2 years ago.
.
Ok.
.
Customer: replied 2 years ago.

Printing worked a couple of times now nothing

Expert:  Freddy M. replied 2 years ago.
.
That is not a good sign, is it giving the same error or are the pages coming out blank?
.
Customer: replied 2 years ago.

again printed a couple of pages trying again

Expert:  Freddy M. replied 2 years ago.
.
Ok.
.
Customer: replied 2 years ago.

printed a few more then message comes up re cartridges

Expert:  Freddy M. replied 2 years ago.
.
Darn, unfortunately you can repeat the steps and may be able to get it to keep printing a few pages. I really hate to tell you this but what you are describing means the carriage assembly needs to be replaced. Unfortunately the part alone normally costs around £75 and can be hard to find so most people cannibalize another broken machine to get it. Due to this some people do decide to replace the machine instead. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your HP.
.
Freddy M. and 2 other Printers Specialists are ready to help you