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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5704
Experience:  B.Sc. Computer Science with Honors
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I have a macbook pro and an epson 500dx printer and when I

Resolved Question:

I have a macbook pro and an epson 500dx printer and when I try to print anything I get communication error. How do I fix this?
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know how is printer connected to mac..via usb or wifi

Customer:

Hi Michelle

Michelle :

hi

Customer:

It's a usb cable

Michelle :

ok please confirm the model# ***** ***** 500dx or 5000dx

Customer:

DX5000

Michelle :

ok thanks

Michelle :

please unplug the usb cab;e

Customer:

OK I've done that - i have a spare one too if that helps

Michelle :

now click on apple menu..preferences..print and scan

Michelle :

now in the print windows click on the epson printer icon and click on minus sign to remove it

Michelle :

let me know once done

Customer:

OK I've done that - there are 2 DX5000 printers on that menu do you want me to delete both of them

Michelle :

yes please

Michelle :

delete both

Customer:

I've done that - there is also on old DX4400 listed on there that I no longer have. do I delete that too?

Michelle :

yes you can delete that one too

Michelle :

do you see any option that says reset printing system..if yes please click on it...if not please close the print and scan window

Michelle :

let me know once done

Customer:

Printer menu now clear

Michelle :

do you see any option that says reset printing system..if yes please click on it...if not please close the print and scan window

Customer:

It says click Add (+) to set up a printer

Michelle :

no..close that window

Customer:

Done that

Michelle :

now connect the usb cord of printer to mac

Michelle :

now open preferences from apple menu and print

Michelle :

now click on plus sign and add the epson printer

Michelle :

once added try a print and let me know

Customer:

It's picked up the dx5000 without me having to add printer - shall I try and print with it anyway

Michelle :

yes please

Michelle :

let me know if you are able to print

Michelle :

did the printer print

Customer:

No it says sending data but doesn't print

Michelle :

ok seems we will have to do a complete reinstallation

Michelle :

please cancel that print job

Michelle :

and one again delete the printer

Michelle :

also unplug the usb cord of the printer

Customer:

Done that - shall I turn off power to printer too?

Michelle :

yes

Customer:

OK

Michelle :

now we need to restart mac..you can reopen this chat from just answer email by clicking on view answer

Michelle :

let me know once you have restarted

Michelle :

have you restarted

Michelle :

now do not add teh printer or connect it

Customer:

Restarted now

Michelle :

ok

Michelle :

now let me know the version of macosx

Customer:

10.7.5

Michelle :

ok

Michelle :

please click on below link and download and install the driver software

Customer:

What is the link?

Michelle :

please ensure that macos is selected on left side

Michelle :

download and install the driver

Michelle :

during installation it will ask you to connect printer

Michelle :

then only connect the printer

Customer:

It looks like it has downloaded two drivers

Michelle :

ok...so did it run any installation wizard

Michelle :

asking you to plug in the printer

Customer:

It says software successfully installed but didn't ask to turn on printer

Michelle :

ok..is the printer connected to mac

Michelle :

as in is its usb cable plugged in

Customer:

Cable now plugged in shall I turn on the power to the printer too?

Michelle :

yes please and try a print

Customer:

That's worked! Thanks a lot for your help I will click on excellent service

Michelle :

great

Michelle :

let me know if you have any other questions

Michelle :

please click on a smiley face below to complete the rating

Michelle :

thanks for choosing just answer

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