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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37435
Experience:  Troubleshoot printers, scanners, etc.
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A sky engineer fitted a new router last night and everything

Resolved Question:

A sky engineer fitted a new router last night and everything is fine with TV, broadband and telephone but my Kodak printer will not accept new router source - any ideas
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello Frank! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your new router? What's the model of your Kodak printer?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

yes please make a remote contact by phone or email *****@******.***

Expert:  Viet - Printer Tech replied 2 years ago.

We have live online support. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can you please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=696c5fef-a12f-47bc-810f-a89ad665d15e

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet - Printer Tech and other Printers Specialists are ready to help you
Expert:  Viet - Printer Tech replied 2 years ago.

Working on issue. Thank you,

Expert:  Viet - Printer Tech replied 2 years ago.

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

http://www.justanswer.co.uk/electronics/expert-itstuff/

Customer: replied 2 years ago.

everything is working fine , thankyou very much

Customer: replied 2 years ago.

nothing more but thanks for what you did, very good.