How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Printer and Office
Category: Printers
Satisfied Customers: 10475
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now

Canon Pixma 6350. Shared wireless network connection to two

Resolved Question:

Canon Pixma 6350. Shared wireless network connection to two laptop PCs. Wireless indicator lights and data indicate established connection but unable to printer operate.
Printer date shows 2 Canon Pixma images - one with WS suffix. What setting do I have wrong?
Michael Heavens
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Russell H. :

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Russell H. :

WS as a suffix on your printer driver could indicate 'wireless' perhaps. But you cannot get the printer to operate.

Russell H. :

Please tell me whether you have a Windows PC, that you are printing from, or an Apple computer. Thanks.

Customer:

Both PCs running Windows 7

Russell H. :

OK. Thanks for responding so promptly.

Russell H. :

Go to

Start - Control Panel - Devices and Printers

and locate the icon for your printer - or, both icons if there are two - and right click on the icon then choose Properties.

Russell H. :

...sorry, let me amend that: double-click, not right-click, on the printer's icon.

Russell H. :

This will open a small window, called the Queue window for that printer (or for that driver set for it, if there are two.)

Russell H. :

If the queue window is not empty, clear it out using the controls in the menus of that window - Cancel All Jobs or the like will do that.

Russell H. :

Once the queue window is cleared, open the other queue window (for the other instance of the printer driver for this printer) by double-clicking upon its icon in Devices and Printers. And use that queue window's controls to empty it out too, if it has any print jobs in it.

Russell H. :

Then try printing - something quite simply, from a simple program, like Notepad perhaps, and even just one page will do - again. See if that prints out OK. (Mind, if there are two instances, choose the one for the wireless configuration... presumably the one marked 'WS'.) Let me know how that goes, please. Thanks.

Customer:

The WS printer is connected via WSD port. In Sharing, the one without suffix is connected via Virtual printer port. Cannot get a printed copy from either.

Customer:

I have forgotten to say that I have a wired connection from printer to main laptop because this seemed a solution previously. Without it printer was always reported offline.

Russell H. :

OK. Please go to Start - Control Panel - System [Information]

and read off the System Type there, is it 32-bit or is it 64-bit?

Russell H. :

...on the computer that is attached to the printer with a cable (presumably USB?) that is.

Customer:

64-bit: USB cable

Russell H. :

Thanks!

Russell H. :

Do as follows (it may take me a little time to assemble the instructions, so please be patient for about 5 or 10 minutes...):

Russell H. :

First, disconnect the printer, turn it off and unplug it from both power and computer. Leave it that way throughout the following, until you are instructed to connect it up again by the installation software routine (or, at least, by that routine having completely ended and finished and exited etc.)

So: turn off, unplug, unplug your printer.

Go to your computer, to the Start button, then to Control Panel - Devices and Printers, and remove all entries for your Canon printer and its series, by clicking on each of its icons (or entries) and deleting.

Then go to Control Panel, Programs and Features, and use Uninstall (or Remove or Change/Remove) to get rid of all programs specific to your Canon printer.

Then, reboot your computer: shut it down and start it up again.

Then, go to
http://www.canon.co.uk/Support/Consumer_Products/products/Fax__Multifunctionals/InkJet/PIXMA_MG_series/PIXMA_MG6350.aspx?type=download&softwaredetailid=tcm:14-986583&os=Windows%207%20%28x64%29&language=EN

and click once on the 'DOWNLOAD' button, and then click on the 'ACCEPT AND DOWNLOAD' button. and then download the proper driver for your printer.
Save it to disk, then double-click on the downloaded file, and do the driver installation.

Russell H. :

Let me know how that turns out, please. Thanks! (If you want it to be wireless again, we will configure that later. For now, just getting it working any way, is important. (The above is meant to be done on the laptop that is connected with USB cable... it would not work quite that way for the wireless configuration, please be aware. The above is instructions for only one computer, the one with USB cable connection. Thanks.)

Russell H., Printer and Office
Category: Printers
Satisfied Customers: 10475
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Russell H. and 3 other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.co.uk/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1980
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.co.uk/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.co.uk/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1166
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.co.uk/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.co.uk/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.co.uk/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers