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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have an Epson XP 212 printer this is only the second time

Resolved Question:

I have an Epson XP 212 printer this is only the second time I have needed to change the ink cartridges although I have followed the instructions to the letter it keeps telling me the cartridges are expended and I have tried with two new lots I just can't get it to don anything ( by the way I'm 75 and not very tech savvy)
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please remove the cartridges and turn off printer

Michelle :

unplug power cord

Michelle :

now keep the ON button on printer pressed for 10 secs

Michelle :

wait for 2 mins

Michelle :

plug in power cord and turn on printer

Michelle :

reinstall cartridge ensuring each of them clicks into place

Michelle :

once done press the stop\mainatianence button

Michelle :

now check if it recognises the new ink or not

Michelle :

let me know the status once done

Customer:

Thankyou Michelle it seems to be working now

Michelle :

great

Michelle :

let me know if you have any other questions

Michelle and other Printers Specialists are ready to help you