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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36802
Experience:  Troubleshoot printers, scanners, etc.
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Hi, Can't make Mac OS X YOSEMITE 10.10 recognise CANON PIXMA

Resolved Question:

Hi,
Can't make Mac OS X YOSEMITE 10.10 recognise CANON PIXMA PRO-1. CD supplied with old drivers. Downloaded new driver from Canon. Still does not recognise.
Please help.
Parks
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Viet - Printer Tech :

Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

Viet - Printer Tech :

I'm sorry about the issue. Do you connect the printer to the computer with a USB cable?

Viet - Printer Tech :

Did you download and install the PRO-1 series CUPS Printer Driver Ver. 11.7.1.0 at the website below:
http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/professional_photo_inkjet_printers/pixma_pro_1#DriversAndSoftware

Customer:

yes,

Viet - Printer Tech :

Or use the direct website link below:
http://gdlp01.c-wss.com/gds/5/0100003975/13/mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg

Viet - Printer Tech :

After downloading is done, make sure to open the downloaded file mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg in order to install it (installation should show installation finish, etc.)

Viet - Printer Tech :

Did you restart the computer after you have installed the file mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg?

Customer:

no not the direct link

Viet - Printer Tech :

Please download and install the file mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg at the website below now:
http://gdlp01.c-wss.com/gds/5/0100003975/13/mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg

Customer:

my internet slow, downloading will take some time

Viet - Printer Tech :

Sorry, please take your time.

Viet - Printer Tech :

After downloading is done, then double-click on it in order to install

Customer:

please remind me the correct installation

Viet - Printer Tech :

Just double-click on it to install and follow the on-screen instructions; I'm staying here.

Customer:

sorry it is 0.5 speed

Viet - Printer Tech :

that's okay

Viet - Printer Tech :

What's the download percentage now?

Customer:

75-80%

Viet - Printer Tech :

ok thanks

Customer:

sorry, we can't get better connection because of the area

Viet - Printer Tech :

that's okay

Customer:

it has been downloaded, going to install

Viet - Printer Tech :

ok thanks

Customer:

installed

Viet - Printer Tech :

installation finished fine right?

Customer:

'the installation was successful' on the screen

Viet - Printer Tech :

Now, turn on the printer, then connect the printer USB cable from the printer to the computer, then

Viet - Printer Tech :

, then go to the Apple logo / menu, then System Preferences, then Printers & Scanners

Viet - Printer Tech :

, then click on the + (plus) button and it should detect your Canon printer, then add it

Customer:

nothing happened, no printer appeared

Customer:

should I restart the computer?

Viet - Printer Tech :

that's strange. Was the printer working fine previously with this computer?

Customer:

this is new printer from the box, tried to use supplied Cd, but it is not relevant for my OS

Customer:

I am desperate to use it

Viet - Printer Tech :

If you have a USB drive, does it work on your computer? Just want to check that the USB ports are working on your computer.

Customer:

it did work perfectly well with the old printer

Viet - Printer Tech :

Are you using a new USB printer cable? Or old USB printer cable?

Customer:

the old printer was connected through monitor, but i have tried both usb port. the result was the same

Customer:

I used the old one from start after change fir the different one

Viet - Printer Tech :

make sure the USB cable is pushed all the way in both printer and computer.

Viet - Printer Tech :

Do you have any other USB device, like USB drive, or iPad, or iPhone, etc.?

Customer:

I tried my best

Viet - Printer Tech :

Do you have another computer?

Customer:

no

Viet - Printer Tech :

Any of these 3 can be bad: USB ports, USB printer cable, printer.

Customer:

sorry and thank you , the printer is on screen. it might take time for installation

Viet - Printer Tech :

You're welcome. Great.

Viet - Printer Tech :

Installation should be quick.

Customer:

printer on 'Printers & Scanners page. Do I need to do anything else to start printing?

Viet - Printer Tech :

That's it. Please test printing something you want to confirm.

Customer:

Thank you very much.

Customer:

I will disconnect now.

Viet - Printer Tech :

You're welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,

Customer:

If I need more advice from you, what shall i do?

Viet - Printer Tech :

You can always get back to me via the link in the email message from Viet / JustAnswer.

Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36802
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 2 other Printers Specialists are ready to help you

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