Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Do you connect the printer to the computer with a USB cable?
Did you download and install the PRO-1 series CUPS Printer Driver Ver. 126.96.36.199 at the website below:http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/professional_photo_inkjet_printers/pixma_pro_1#DriversAndSoftware
Or use the direct website link below:http://gdlp01.c-wss.com/gds/5/0100003975/13/mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg
After downloading is done, make sure to open the downloaded file mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg in order to install it (installation should show installation finish, etc.)
Did you restart the computer after you have installed the file mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg?
no not the direct link
Please download and install the file mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg at the website below now:http://gdlp01.c-wss.com/gds/5/0100003975/13/mcpd-mac-pro_1v1_1-11_7_1_0-ea17_2.dmg
my internet slow, downloading will take some time
Sorry, please take your time.
After downloading is done, then double-click on it in order to install
please remind me the correct installation
Just double-click on it to install and follow the on-screen instructions; I'm staying here.
sorry it is 0.5 speed
What's the download percentage now?
sorry, we can't get better connection because of the area
it has been downloaded, going to install
installation finished fine right?
'the installation was successful' on the screen
Now, turn on the printer, then connect the printer USB cable from the printer to the computer, then
, then go to the Apple logo / menu, then System Preferences, then Printers & Scanners
, then click on the + (plus) button and it should detect your Canon printer, then add it
nothing happened, no printer appeared
should I restart the computer?
that's strange. Was the printer working fine previously with this computer?
this is new printer from the box, tried to use supplied Cd, but it is not relevant for my OS
I am desperate to use it
If you have a USB drive, does it work on your computer? Just want to check that the USB ports are working on your computer.
it did work perfectly well with the old printer
Are you using a new USB printer cable? Or old USB printer cable?
the old printer was connected through monitor, but i have tried both usb port. the result was the same
I used the old one from start after change fir the different one
make sure the USB cable is pushed all the way in both printer and computer.
Do you have any other USB device, like USB drive, or iPad, or iPhone, etc.?
I tried my best
Do you have another computer?
Any of these 3 can be bad: USB ports, USB printer cable, printer.
sorry and thank you , the printer is on screen. it might take time for installation
You're welcome. Great.
Installation should be quick.
printer on 'Printers & Scanners page. Do I need to do anything else to start printing?
That's it. Please test printing something you want to confirm.
Thank you very much.
I will disconnect now.
You're welcome. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,
If I need more advice from you, what shall i do?
You can always get back to me via the link in the email message from Viet / JustAnswer.