Are you there?
May I know the exact error message you are getting?
print cartridge problem consult device document
Have you recently changed any cartdige?
Are you sure that you are using new and genuine HP cartridges? Not refilled cartridges?
They are refills but have always worked before and I am assured they are HP cartridges
Was I to replace the cartridges?
Only after unplugging it for 5 minutes.
Have you done that?
not yet - i'm doing it now
It is still saying 'print cartridge problem - consult Device document
If so, you have to replace the cartrdige.
Are you still using refilled cartrdige?
Yes. It also says [Tri Colour] after what does this mean?
Tri cloro means, the color catridge is not good.
You have to replace it.
Is it low or refilled?
These are new refills
Please be informed that, HP or none of the printer manufactures recommend refilled cartridges.
It will work forst time, however it will reduce the printer life.
Also, it will damage the printhead too.
I would suggest you get new and not refilled cartrdiges for your printer in order to get the issue resolved.
I don't know where to get absolutely new HP cartridges
I can help you with online webstores.
Please wait a minute.
Before purchasing it, check the model number of the cartrdiges that you see in the link, with the cartrdiges you have.
Link 1 : http://www.cartridgesave.co.uk/ink-cartridges/HP/Officejet-4500.html
Link 2 : https://www.stinkyinkshop.co.uk/hp/ink-cartridges/hp-officejet-4500
Have you got the links?
yes, but I don't want to buy on line
If so, I would suggest you go to any nearby computer stores with the cartrdige model number.
You are most welcome!
I assure that the issue will be resolved with a new cartrdige.
If you wan to print with black only, please remove the color cartrdige and print anything.