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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36472
Experience:  Troubleshoot printers, scanners, etc.
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Just purchased a Epson printer XP-625 and having trouble

Resolved Question:

Just purchased a Epson printer XP-625 and having trouble setting it up. I've got as far as getting the inks in but cannot get the Wi-Fi to work, to me it seems they don't recognise each other. Its telling me to run software on the computer before continuing.
I've ran the disc into the computer, would there be information on this as there is no direction on the start-up I was using?
Also is every computer compatible with this printer?
I'm a bit wary about this
Thanks
*****@******.***
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

What is the brand/model of your Internet/wireless modem/router device?

What happens when you go to the printer's screen, and then go to menu/setup, and connect to your Wi-Fi/wireless network name?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I have a windows 7

wireless network name TALKTALK-C4EF54

I got as far as clicking on the wi fi symbol but didn't know what else to do

I've got the screen wi fi set up on the printer at the moment

Expert:  Viet - Printer Tech replied 2 years ago.
On the printer, select the wireless/wrench tool icon, then select Wi-Fi Setup.
(Or select the network/wireless icon, then Setup, and then Wi-Fi Setup.)
Select Wi-Fi Setup Wizard.
, then let me know what happens.



Thank you,
Customer: replied 2 years ago.

ok wi fi wizard set up

ok my network wi fi

now have the alphabet and numbers what do I do?

Expert:  Viet - Printer Tech replied 2 years ago.
Is it asking for your Wi-Fi/wireless password/passphrase/key? Do you know it?

What is the brand/model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

I have at last done the wi fi its in and accepted it so all is good

just got to print the report but still finding my way around it

thanks for your help

Expert:  Viet - Printer Tech replied 2 years ago.
You're welcome. Great. Now, just install the printer software disk. Please confirm. Thank you
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36472
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 2 other Printers Specialists are ready to help you
Customer: replied 2 years ago.

sorry so long, everything has now been installed, all ready to go

thanks

Expert:  Viet - Printer Tech replied 2 years ago.

You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience.

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