Printer Repair Questions? Ask IT Technicians for Answers ASAP
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The first question to ask about the photo paper is: Is it being inserted correctly ? where is it being inserted, and with the broad side of the paper which way, and how many sheets at a time?
The second question to ask about the photo paper is: Is it an Epson-intended photo paper, or something more generic, and in either case, what is its name/type/thickness, please?
Let me know. Thanks.
Hi, first question,
the paper is loaded in top of machine to the right three sheets at a time with glossy Epson paper240 gsm.
The paper is inserted in the top of machine to the right and three sheets at a time with Epson glossy photo paper 240 gsm.
Try feeding only *one* sheet of paper into the printer at a time, please.
Let me know how it goes. Thanks.
(Since the printer was purchase recently, it is not likely to have a problem with the rollers needing cleaning. - Unless it was sold 'Used' rather than 'New' or 'covered by warranty'. Please tell me the printer's sale status.
If sold with warranty, you might simply avoid a lot of exasperation by returning it for either a refund, or an exchange for a different equivalent device in working condition.)
It does not make any difference whether you feed the paper singly or multipley, it will feed A4 but not 7x5 or 6x4. The machine was purchased new from through Amazon. I contacted Epson and explained the problem and they exchanged the printer for another one of the same , and guess what !, the same problem, If I load the 7x5 photo paper sideways or
( landscape ) it will feed but print portrait therefore losing half the picture. It seems to me that the information from the computer (where all the pictures are stored ) is not being conveyed to the printer.